Job Description
Job Description GENERAL SUMMARY Greets all guests, parks, and retrieves all guests' vehicle while ensuring an efficient, safe, and welcoming experience.
CORE SCOPE OF POSITION •Provides assistance to all guests when they go in and out of vehicles. Opens passenger's doors first.
•Responsible for parking and retrieving guests' cars in an efficient, safe, and friendly manner.
•Documents all tickets with guest name, and walks around each vehicle noting damage prior to parking.
•Notifies the Valet Supervisor of any vehicle vandalism and/or new scratches upon retrieval.
•Operates two-way radio to communicate with base station or other vehicles. Ensure battery is charged and functioning properly.
•Maintains radio contacts throughout shift by setting to correct channel.
•Drives cart to transport valet staff between the valet parking lots and the overflow valet parking lots in a safe manner.
•Ensures cart is maintained and functioning properly, reports problems to supervisor/manager.
•Partners with and assists other team members to promote an environment of teamwork in order to achieve common goals.
•Maintains traffic control to ensure that fire lanes are kept clear when needed
•Provides guests with directions and information regarding property amenities, services, hours of operations and local areas of interest.
•Answers telephone calls, responds to all guest requests/complaints, and follows through to assure satisfactory outcome and compliance.
•Maintains knowledge of all parking lot entrances and exits.
•Maintains and organizes work area.
•Follows all California Vehicle law and Department of Transportation (DOT) regulations.
•Complies with and follows company and departmental policies and standard operating procedures.
•Ensures that a clean, safe, hazard-free work environment is maintained.
•Attends staff meeting for update on ongoing Enterprise activities and promotions.
•Notifies Security of any guest reports of theft.
•Performs all other duties as assigned.
STYLE SERVICE COMMITTMENT All Team Members commit to delivering Viejas STYLE Service, our own unique delivery of hospitality service that creates an experience our Guests never want to leave. As a Viejas Team Member, your commitment to - and upholding ofthese standards is important and necessary to ensure Viejas is a place our Guests and Team Members enjoy as a place to stay, play, dine and work!
INTERACTION •Interacts with guests and peer groups.
SUPERVISION •Does not provide supervision to others.
Required Skills KNOWLEDGE AND SKILLS •Must be able to drive a manual transmission.
•Good communication skills in both verbal and written.
•Detailed-oriented, organized, values teamwork, self-motivated, and ability to multi-task.
•Ability to work with diverse cultures and backgrounds.
•Must be dependable and has the ability to adjust to and manage change effectively.
•Ability to work in a fast-paced environment.
•Must be able to work flexible schedule according to business needs, including graveyard shift, evenings, weekends, and holidays.
Required Experience EDUCATION/CERTIFICATION - High school diploma or general education degree (GED) preferred.
- CA driver's license and good driving record.
- Must be 21 years or older.
EXPERIENCE - 1 year of driving experience.
- Guest service experience.
Viejas Casino & Resort
Job Tags
Holiday work, Local area, Flexible hours, Shift work, Night shift, Afternoon shift,