=== ARE YOU OUR NEXT TEAM MEMBER? ===
Do you love technology, creating solutions for customers, and providing excellent experiences? Do you thrive in a fast paced, technical, client focused, and challenging position? Do you "fill your bucket" by helping others have a better day? Do you have experience in tech support, field support, customer service, or computer support? Yes? Great! keep reading!
== ABOUT US ====== THE OPPORTUNITY ===
Type: Remote Tech Support Dispatch Coordinator (Residential Support Team) - Leadership position
When: Full-time, Monday-Friday, 9:00 AM - 5:30 PM CST
Where: Remote Position (Work From Home)
Clients Served: Residential (Home Users)
What: As a leader in this role, you will conduct daily BOD (Beginning of Day) huddles, monitor company dashboards for tickets, sales, and phone performance, and serve as the primary contact for incoming phone calls, encouraging clients to work with us to solve their technology concerns. As a remote team member, you'll schedule and perform remote support appointments, handle an average of 20+ incoming phone calls daily, and engage with clients to drive sales and ensure satisfaction through effective communication and troubleshooting. You will play a key role in driving revenue and company growth through lead management, client interactions, and follow-ups, while overseeing and supporting the performance and pace of your peers, ensuring the smooth operation of service center locations (currently one, with potential for growth). Additionally, you will manage various administrative duties, including scheduling, ticket management, and lead organization, and assist with ticket management and general client repairs in service centers. Ultimately, you are responsible for the performance and satisfaction of our client engagement, ensuring a positive and productive experience for both clients and team members.
Day to Day Job Description:
Leadership:
Sales:
Remote Support Appointments:
Lead Management:
Client Interaction:
Ticket Management and General Client Repairs:
Revenue Generation:
Administrative Tasks:
Team Collaboration:
=== REQUIRED SKILLS & EXPERIENCE ===
=== BONUS POINTS - PREFERRED SKILLS ===
===WHAT YOU CAN EXPECT===
• Generous Coverage for Medical, Dental, and Vision Coverage
• Competitive Pay & Incentives (Profit Sharing)
• Experience Experience and more experience (did we say experience?)
• Room for promotion (Different support teams and positions)
• Small Business Experience (your opinion is heard and valued)
• Paid Time Off (Vacation/Sick Time/Personal Time)
• Paid Holidays
• 401K Plan
• Exciting and fast paced work environment
• Company Incentives and Perk programs
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