Job Description
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We are seeking an experienced Scrum Master to lead Agile delivery for high-impact initiatives in our credit card and lending platforms. You will coach cross-functional teams building and enhancing consumer credit products, digital lending experiences, origination systems, account management tools, risk & compliance workflows, payment processing, and fraud prevention features. In this role, you will serve as a servant leader, championing Scrum practices while navigating the complexities of regulated financial services environments-including strict compliance, risk management, audit requirements, and tight release cadences.Key Responsibilities
- Facilitate all core Scrum events (Sprint Planning, Daily Stand-ups, Sprint Reviews, Retrospectives) for one or more teams delivering credit card and/or lending capabilities
- Remove impediments and protect the team from external distractions, especially in areas involving regulatory dependencies, compliance reviews, and third-party integrations (e.g., credit bureaus, payment networks, core banking systems)
- Coach team members, Product Owners, and stakeholders on Agile/Scrum principles, fostering continuous improvement in velocity, quality, and predictability
- Partner closely with Product Owners to refine and prioritize backlogs that include complex lending rules, credit decision engines, pricing models, collections workflows, and customer onboarding journeys
- Promote transparency through effective metrics (burndown charts, velocity trends, cycle time) while ensuring delivery aligns with financial services governance and risk controls
- Facilitate cross-team collaboration in scaled environments (SAFe, LeSS, or custom), managing dependencies between credit risk, fraud, compliance, legal, and core engineering teams
- Drive adoption of engineering best practices (CI/CD, automated testing, shift-left security/compliance) within a heavily regulated domain
- Identify and champion process improvements that balance speed-to-market with regulatory and risk requirements
- Support organizational Agile maturity by mentoring junior Scrum Masters or new teams transitioning to Agile
Required Qualifications & Experience
- 10+ years of experience as a Scrum Master (or equivalent Agile leadership role)
- Proven track record as Scrum Master on credit card, consumer lending, personal loans, point-of-sale financing, BNPL (Buy Now Pay Later), or related financial services products
- Deep understanding of financial services domain challenges: regulatory compliance (FCRA, TCPA, GLBA, CCPA, OCC/Fed guidelines), credit decisioning, risk scoring, fraud detection, KYC/AML, PCI-DSS, and data privacy
- Certified ScrumMaster (CSM), Professional Scrum Master (PSM I/II), or equivalent (SAFe Agilist / SAFe Scrum Master preferred)
- Experience working in scaled Agile environments (SAFe, LeSS, Nexus) in banking/fintech preferred
- Strong facilitation, coaching, and conflict resolution skills with the ability to influence without authority
- Excellent communication skills - able to translate between technical teams and business/regulatory stakeholders
Preferred Qualifications
- Experience with credit bureau integrations (Experian, Equifax, TransUnion), lending origination platforms (e.g., Temenos, Finastra, nCino, custom-built), or payment rails (Visa, Mastercard, ACH, RTP)
- Familiarity with tools commonly used in financial services Agile delivery: Jira, Confluence, Azure DevOps, Miro/Mural, Tableau for metrics
- Background in DevSecOps or compliance-by-design approaches in regulated environments
- Previous experience in credit risk, underwriting automation, or collections modernization projects
Job Tags
Work at office, Flexible hours, Shift work,