Live Chat and Email Support Agents Job at HelpFlow, Ogden, UT

UmRPMHZWbloyQjJyTjNUNnJEWHV2MkR1RkE9PQ==
  • HelpFlow
  • Ogden, UT

Job Description

Customer Service Agent

Looking for a stable remote customer service job? Join us if you have the experience, skills, and #WFH setup. Read on to learn more.

Position: Customer Service Agent (Live Chat and/or Email Support)

Working Hours: Shifting schedule, predominantly US business hours

Hiring Company: We run customer service operations for e-commerce stores, providing customer service agents as well as customer service operation management and infrastructure improvements (workflow improvements, reporting, AI, etc.). We launched in 2015 and have a fully remote team of 100+ employees in the Philippines (including Managers, Client Management, Sales, etc.) and a great culture.

Position Summary:

As LiveChat Agent will handle incoming chat from multiple client websites. Your primary mission is to increase websites' sales conversion by providing a pleasant experience to all visitors and helping them navigate the website. You will also handle post-order queries such as order status, shipping info, complaints, etc.

Responsibilities include but are not limited to the following:

  1. Convert chats into sales by providing world-class customer service and a pleasant experience to every website visitor.
  2. Protect company's, clients', and visitors' information.
  3. Work with the team to accomplish your goals individually and as a team.
  4. Update your knowledge through continuous learning. (Self-paced and group training)
  5. Ensure you have the right equipment and a proper place to work productively.
HelpFlow

Job Tags

Remote work, Work from home, Shift work,

Similar Jobs

EPIP

Part-Time Strategic Growth Director Fundraising (San Francisco) Job at EPIP

 ...experience and proven skills in developing revenue strategies. This role involves creating a comprehensive business development plan and managing relationships with supporters. Join our mission to amplify unheard voices and impact human rights positively. #J-18808-Ljbffr... 

Northrop Grumman

2026 Contract Administrator/Property Management Intern Job at Northrop Grumman

 ...think is impossible. Our employees are not only part of history, they're making history. Northrop Grumman is seeking a Contract Administrator/Property Management Intern to join the Aeronautics Sector Intern Program. This position will be in Clearfield, Utah. The... 

Precision Kettlebells

Group Fitness Coach (Part-Time with Full-Time Growth Potential) Job at Precision Kettlebells

 ...At Precision Kettlebells , were more than a gym were a community. Our members thrive because of the positive, high-energy atmosphere...  ...to the culture that makes us stand out. What Youll Do (Part-Time) Lead dynamic, group fitness sessions (kettlebell and bodyweight... 

AtriCure

Clinical Research Associate II Job at AtriCure

 ...and equitable opportunities for each person to contribute professionally and personally. Position Summary: The Clinical Research Associate II (CRA II) at AtriCure is a critical role within the Clinical Affairs department, responsible for site management and/or... 

Jobconversion, LLC

Remote Data Entry & Admin Assistant Flexible Hours Job at Jobconversion, LLC

 ...A reputable remote work company is seeking data entry clerks for a flexible work-from-home position. Ideal candidates will have accurate typing skills, a minimum typing speed of 30 words per minute, and be proficient in basic PC skills. The pay ranges from $16 to $30 per...