Job Description

Icebox Diamonds & Watches is a family-owned and operated luxury jewelry retailer that has been in business for over 40 years. We recognize, and celebrate with, our team providing an amazing company culture and a fun work environment and most of all, we understand that our people make a difference in our clients’ experience. Our Social Media Outlets, including Instagram, YouTube, Facebook, Snapchat, Twitter and TikTok, are among the most followed and viewed in the jewelry world!

Currently we are seeking to hire a  Sales Manager for the Icebox Flagship store in Atlanta. You must have the willingness to go above and beyond - always for the customers and the company. 

The salary is $150,000 - $200,000 per year + Bonus, depending on experience!

Responsibilities:

• Meet/exceed monthly and annual sales goals and CRM goals
• Ability to create a strategic schedule 
• Achieve growth and hit sales targets by successfully managing the sales team 
• Build and promote strong, long-lasting customer relationships by communicating with an understanding of customers’ needs
• Maintain Icebox standards including replenishment and presentation as well as the general appearance and cleanliness of the store
• Develop successful CRM by capturing client’s information
• Handle each customer’s transaction professionally, efficiently and accurately
• Navigate POS systems and ability to process a sale
• Resolve customer inquiries/complaints
• Exceed all expectations and flexible to the daily changes of the position
• Work with leadership to ensure consistent lead generation
• Training new salespeople to ensure success
• Manage day-to-day performance of all sales team members and deliver feedback
• Work with leadership to generate ideas for sales contests and motivational initiatives
• Track sales team metrics and report data to leadership on a regular basis
• Coach and develop direct reports
• Implement performance plans according to company procedure
• Embody company culture and maintain high sales employee engagement
• Meet pre-determined revenue goals through the activities of direct reports
• Strong intrapersonal skills
• Exceptional written and verbal communication skills
• Familiarity with data analysis and reporting

Minimum Qualifications:

• Ten years in a sales representative role; with five years of prior management experience in Diamond Jewelry and Watches.

Benefits Include:

• 80 Hours of PTO
• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Disability Insurance

Standard Hours of Operation are Monday through Friday from 10:00am to 6:30pm, but managers usually stay a little later after closing.

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