Job Description

Job Description

Job Description

Who we are:

We love what we do and what we do is important! We believe that everyone should leave feeling better – this means not just our guests, but also our teammates. Everyone should go home feeling better because they learned something new, or had fun working that day. Therefore, we hire unique individuals who work together to create amazing experiences for our guests. We recognize that every member of the team contributes to the success of the whole hotel. No-one is more important than anyone else, and unless we are in it together, we can’t create that special experience for our guest.

Your mission:

Should you decide to accept it…

If you can communicate, coordinate and work well with other teammates in serving our guests, then you will have a successful career with us. Most of all, we want you to have FUN since you will play a huge role in creating that memorable guest experience!

This job entails taking orders for and serving food and beverage items to customers in a friendly, enthusiastic, and professional manner while using suggestive selling techniques. Regularly greet, communicate and converse with all guests. Set up and maintain 203 in an attractive looking, organized, clean and standardized presentation. Make and serve coffee drinks. Educate and inform customers about the differences among coffee beans, coffee preparation and home brewing methods. Continuously check food to ascertain that appearance, temperature, and portions are correct. Be knowledgeable of all menu items. Be prepared to answer any guest questions in a direct, concise way. The candidate must also clear and clean tables as they are vacated. Listen and respond to guest requests or concerns. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. Below are is list of skills needed to fulfill our expectations and thrive within the department to reach your potential.

The Nitty-Gritty:

What exactly you will be doing…

In helping you understand your role in working for a world class organization, the following is a list of your essential job responsibilities. Please keep in mind that this list is not all inclusive and that you may be asked to perform other job tasks by your supervisors/managers not listed below in the constant quest to provide “out of this world” customer service experience for our guests:

• Must love people and have a passion for serving others and the community
• Preparation will be key. Prep the coffee bar daily, maintain it during the shift and clean it nightly in preparation for the next shift
• Maintain a clean, hygienic and organized work environment including stocking of supplies, washing and polishing glassware, folding napkins, cleaning menus, sanitizing tables, etc.
• Stock the coffee bar as necessary in accordance with company guidelines regarding liquor requisition
• Adhere to company standards regarding food and beverage knowledge
• Orchestrate an extraordinary guest experience through positive guest interaction
• Be able to guide guests through aspects of our hotel and our city
• Ensure that guests are of legal drinking age by asking for an appropriate ID card
• Handle a cash bank and adhere to company policies regarding money handling
• Accurately enter all items into POS system and charge guests accordingly
• Comply with sanitation standards and notify management of any issues

What qualities are we looking for?

You got skills? If you are able to perform the following, then you have come to the right place…

• Lift and carry 50 lbs.
• Learn and sell menu
• Stand for periods of 8-10 hours
• Must enjoy being around and working with people
• Work with others like a rock star, while keeping the guests and teammates the focus
• Communicate clearly in verbal and written English
• Comply with all safety and health department procedures as well as all state and federal laws
• Maintain a neat, clean and well-groomed appearance per hotel standards
• Bend, squat and stretch in areas of limited space to perform cleaning, organization and other duties
• Adhere to hotel policies including but not limited to attendance, safety, behavior

Two years’ experience as barista or food server in full service restaurant is preferred. High school or equivalent education required. Must be able to stand and exert well-paced mobility for up to 6-8 hours in length. Must be able to lift up to 15 lbs. on a regular and continuing basis. Must be able to lift trays of food or food items weighing up to 30 lbs. frequently. Must be able to push and pull carts and equipment weighing up to 250 lbs. occasionally. Requires good communication skills, both verbal and written. All employees must maintain a neat, clean and well-groomed appearance. 

Background must-have:

• Current, legal and unrestricted ability to work in the United States
• High school or equivalent education required.
• Food Service Handler Card and TABC certification that is currently valid for a minimum of at least 6 months
• Preferred: 1-2 years’ experience in a full service restaurant or lounge

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