Workforce Management Scheduler
Kenosha Branch
12355 Uline Way, Kenosha, WI 53144
Customer Service is the heartbeat of Uline! As a Workforce Management Scheduler, you will coordinate call center schedules and monitor staffing to ensure optimal coverage to deliver the best-in-class experience our customers have come to love and expect.
Better together!This position is on-site, and we are looking for people who share our passion.
Position Responsibilities
Build, publish and maintain optimized schedules across Uline's national customer service team.
Manage non-production activities for proper staffing levels to meet service levels.
Analyze and report on scheduling and staffing trends to provide overall coverage improvement recommendations to leadership.
Partner with management to identify and drive Workforce Management (WFM) process improvements.
Support customer service command center responsibilities monitoring real-time activities and volume.
Minimum Requirements
High school diploma or equivalent. Bachelor’s degree preferred.
2+ years in customer service and / or Workforce Management (WFM) with experience using WFM software.
Microsoft Excel experience with intermediate knowledge of formula definitions.
NICE WFM (IEX) scheduling system experience is preferred.
Strong multi-tasking, organizational and communication skills with excellent attention to detail.
Benefits
Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
Multiple bonus programs.
Paid holidays and generous paid time off.
Tuition Assistance Program that covers professional continuing education.
Employee Perks
Café featuring affordable daily meal options from local restaurants.
On-site fitness center and beautifully maintained walking paths.
Best-in-class, clean, modern facilities.
About Uline
Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,000 employees across 13 locations.
Uline is a drug-free workplace.
EEO/AA Employer/Vet/Disabled
#LI-CB2
#CORP
(#IN-PPCS)
...money? Do you want a side-gig that is fun and not a huge time commitment? Have you ever tried Delivery? (no, not Uber) Then this might be a fit for you. Our drivers (you) help local businesses get orders to their customers on time - and you get to use your own vehicle. If...
...We are currently hiring for Installer Helpers for a company in San Marcos, TX. Must have previous installation, laborer or plumbing... ...am-5:00pm. Pay: $18-$19/hr DOE. Will be working with the techs out in the field and help do propane tank installs, use a bob...
...clients Hand off to Management after training with a recommended training program Help clients meet fitness objectives by coaching and encouraging them through personal training sessions Encourage and schedule clients to participate in Level 10 Create individual...
...Institute page. Join our team at Providence Home Services Oregon. As a Providence caregiver... ...training to deliver world-class health with human connection and make a difference... ...Practical Nurse/Licensed Vocational Nurse (LPN/LVN) school of nursing or Physical Therapy...
...and audience behaviorswith the ability to turn talent voices and sports headlines into social engagement. They will work with internal... ...military or veteran status or any other characteristic protected by law. About Sinclair: Sinclair, Inc. (Nasdaq: SBGI) is a...