Job Description

Job Description

Job Description

Summary: As Trust Officer, you will be in a client service and trust administration role and will be the primary relationship contact for trust clients, beneficiaries, and advisors. The primary role is to manage a book of trust relationships and foster new trust relationships. In this role, you will need to develop a deep understanding of our trust and custody policies and procedures. You will work together across the firm and with our service providers to help ensure a positive relationship with trust beneficiaries and the preservation and/or continued growth of client’s trust assets to achieve trust and estate objectives. The Trust Officer reports to the Principal of the Firm. Salary commensurate with experience.

Primary Responsibilities

· Administer and manage discretionary trust and agency relationships

· Serve as the relationship manager and primary point of contact with grantors, trustees and beneficiaries on trust relationships; get to know, in a professional manner, each person in the relationship

· Provide initial consultation calls for prospective business

· Participate in meetings with Trust Executives and prospective clients and advisors

· Facilitate intake and onboarding of new trusts

· Work closely with Trust Administrators to provide service to trust grantors, co-trustees, beneficiaries, and advisors

· Provide direction and assignments to the Trust Administrators 

· Facilitate and oversee routine non-discretionary distributions, fee processing, cash maintenance, asset monitoring/maintenance, clearing of exceptions

· Review, evaluate and recommend action on discretionary requests

· Preparation of account information for annual reviews, administrative and investment reviews, and committee presentations

· Preparation and documentation of all fiduciary decisions

· Ensure day-to-day fulfillment of beneficiary needs to enhance satisfaction

· Identifies problems and resolves them effectively and in a timely manner. Ensure problem resolution follow-up is performed. Escalates problems to the Principal of the Firm when appropriate, to ensure client satisfaction and fiduciary oversight.

· Attends internal and external training on fiduciary related matters

· Makes recommendations and assists in the development and improvement of Firm processes to ensure the highest standards of accuracy, integrity, and timeliness of fiduciary and administrative work are achieved

· Understand state statutes to ensure compliance in trust administration

· Maintain or develop a local presence in the trust and estate professional community

Qualifications & Requirements

· Bachelor’s degree and background in finance, economics, or business 

· 3 or more years of client-facing experience at a trust company/custodian, trust and estate law firm, or broker/dealer, registered investment advisor, or financial planning firm with emphasis on fiduciary relationships

· Formal training or trust certification preferred

· Familiarity with and understanding of Trust documentation

· Comfortable with the multiple demands of a fast-paced client service environment

· Works well independently with strong prioritization and organizational skills

· Ability to exercise independent judgement consistent with trust policies and procedures
· Excellent communications skills

· Meticulous attention to detail

· Proficient in Microsoft Office applications and Quickbooks

· Ability to travel as needed to meet with clients or visit other offices

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