divh2Travel Counselor/h2pAmex GBT is a place where colleagues find inspiration in travel as a force for good and through their work can make an impact on our industry. Were here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. Create your journey at Amex GBT! Various shifts available Monday-Friday. As a Travel Counselor, youll join our highly skilled remote team, providing outstanding service to our corporate business clients. Were most proud of our warm and inclusive culture, innovation in the travel tech space, internal promotions, and career advancement opportunities; most of our Traveler Care leadership started as a Travel Counselor, and you can find us in almost every other department at GBT! Were excited for you to experience our values (People, Passion, and Progress) in action, and look forward to your application./ppWhat Youll Do On A Typical Day:/pulliAdvise and arrange travel for corporate business customers (both individuals and groups)/liliConduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services/liliArrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations/liliKnowledge of GDS, including Sabre required/liliEnsure compliance to customers agreed travel policy, service provider policies, and regulatory requirements/liliUse positive telephone service techniques and act on special customer requests/liliCollaborate within your team to coach, mentor, and provide constructive feedback to improve service levels/li/ulpWhat Were Looking For:/pulliPassion for excellence in client service, including proactive anticipation of needs/liliNative GDS expertise (Sabre)/liliKeen international travel knowledge/liliPhone and email servicing experience/liliProfessional communication (written and verbal)/liliAttention to detail/liliAct with integrity, and look after personal traveler information/liliPossess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation)/liliResolving customer issues quickly and independently / with supplier/liliTeamwork and openness to feedback/li/ulpOur Traveler Care unit is a 24/7 operation. We have specific colleagues dedicated to the night shift, however, please be flexible and prepared to work afternoon shifts (12-8pm) and weekends./ppLocation: United States/ppThe US national base salary range for this position is from $39,200.00 - $72,800.00. The national range provided includes the base salary that GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidates relevant experience, skills, knowledge, and work location. In addition to base salary, the anticipated range of which is posted above, this role is eligible for a discretionary annual bonus which rewards participants based on individual and/or company performance./ppFor information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document./ppAll applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement./ppIf youre passionate about our mission and believe youd be a phenomenal addition to our team, dont worry about checking every box; please apply anyway. You may be exactly the person were looking for!/p/div
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