Job Description

The Senior Partner/Alliances Business Operations Analyst role is a global role responsible for the planning, execution, and management of the capabilities needed to support our Partner/Alliances go to market business. The role will lead the digital transformation of our Partner Experience across targeted and prioritized capabilities. While providing a seamless CrowdStrike experience for our partners, the successful candidate will have the ability to constantly improve our operations, build scalability through self-service, and represent the Partner across various cross-functional teams.

What You'll Do:

• Subject matter expert and single point of contact for assigned Partner capabilities
• Interface with IT teams, providing, prioritization, user stories, user acceptance testing
• Interface with GTM Program teams to understand business priorities and respective policies
• Interface with business architecture team for process documentation and inter-dependencies for Partners across the company
• Create and maintain a prioritized list of enhancements and roadmap of deliverables
• Create supporting documentation and work instructions
• Lead change management, including documentation creation and handoff to Partner field teams
• Create and manage metrics – adoption, SLA, support – identifying opportunities to constantly improve and streamline processes, leading the execution of improvement cross-functionally
• Create and maintain a governance model for assigned capabilities
• Create a maintenance process to ensure high level of data and system hygiene
• Point of escalation for the Partner operations field teams

What You'll Need:

• Bachelor's degree 
• Minimum 5 years of Partner Operations experience
• Experience managing key capabilities such as Contracts, Deal Registration, Partner On-boarding, Partner CPQ and Order Processing, Partner Training and Certifications
• Extensive experience with SFDC/Salesforce.com
• Experience at a fast-growing SaaS business
• Strong analytical background and ability to flush out anomalies
• Be a self-starter, detail-oriented, and operationally-minded
• Excellent presentation and communication skills
• Expertise in business applications including Excel, PowerPoint, Clari, Crossbeam and BI (Tableu a plus)
• Ability to work in a fast-paced environment and manage through ambiguity

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PandoLogic. Category:Marketing & Biz Dev, Keywords:Business Operations Analyst, Location:Austin, TX-78703

Job Tags

Full time, Remote job,

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