Job Description

About the role: Camping World seeks a highly critical thinker and quick-witted Digital Community Engagement Manager to be our brand's voice and ears across platforms like Instagram, TikTok, Facebook, Threads, X, YouTube, Reddit, and Broadcast Channels. This role is for someone who thrives in the fast pace of internet culture, jumps into conversations confidently, and knows how to turn everyday interactions into meaningful brand moments. You’ll be responsible for keeping a pulse on our community, engaging with customers and creators in real time, and bringing sharp judgment and creativity to every reply. Key Responsibilities:

• Monitor and respond to mentions, comments, and DMs with empathy and brand voice
• Escalate complex support issues to internal teams and tag patterns for trend tracking
• Proactively engage with relevant conversations to boost visibility and spark engagement
• Hype up creators, customers, and employees using platform-appropriate voice
• Reply to top comments with strategic or witty responses that drive interaction
• Identify trending questions and fan sentiments that could inspire content
• Surface highlights, themes, and sentiment each week for our brands, the RV industry, and broader marketing and culture trends
• Monitor UGC tags and brand mentions for high-quality, repostable content
• Engage with creators and flag standout talent for potential brand partnerships
• Respond to product questions and monitor audience sentiment on influencer content
• Analyze weekly comments and share trends to evaluate post-level performance
• Monitor follower sentiment shifts and report on inbound volume and FAQs
• Deliver a monthly social scorecard summarizing key metrics and insights

Requirements:

• 3+ years of experience in community management or social media engagement
• Passion for digital communities, internet culture, and social platform behaviors.
• Proven ability to strategize, evolve, and maintain a consistent brand voice across platforms.
• Detail-oriented with strong written communication and critical thinking skills.
• Experience handling community engagement, social listening, or customer service in a digital environment.
• Ability to work cross-functionally, communicate clearly, and escalate thoughtfully.
• Organized and proactive with a pulse on internet trends, memes, and emerging formats.
• Comfortable in a hybrid or remote work setting.

Preferred :

• ● Familiarity with tools like Sprout, Meta Business Suite, or Reddit mod tools
• Understanding of influencer ecosystems and creator culture
• Confident, curious, and highly collaborative
• Interest in RVing, travel, or the outdoors is a plus

Pay Range: $75,390.00-$109,935.00 Annual In addition to competitive pay, we offer Paid Time Off, 401(k), an Employee Assistance Program, Good Sam Roadside Assistance, discounts, paid parental leave (if eligibility is met), Tuition Reimbursement (if eligibility is met), and on the job training opportunities. Full-time associates are offered a comprehensive benefit package including medical, dental, vision and more! Part-time associates are offered access to dental & vision coverage! For more information please visit: We are an equal employment opportunity employer. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, veteran or uniformed service-member status, genetic information, or any other basis protected by applicable federal, state, or local laws. #J-18808-Ljbffr Camping World

Job Tags

Full time, Part time, Local area, Remote work, Shift work,

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