Job Description

ServiceNow Tech Lead

San Francisco, CA

Full-Time

Required Experience: 6 - 12 years of experience

Job Description:

• Experienced in implementation of ITSM solution using industry best practices
• Experienced of implementing ITSM + (one of ITOM, ITBM, GRC, CSM, HRSD)
• Hands-on development experience of ServiceNow scripting like Business Rule, Script include, Fix scripts workflows, UI Action, UI Policy, Client scripts, Email Inbound
• Good experience of Service Portal and widget creation
• Very good experience of REST and SOAP based integration, scripted REST and SOAP API creation
• Knowledge of Authentication via Auth 2.0, certificates and Mid Server
• Implemented ServiceNow project in Domain separated instance
• Experienced in implementation on ServiceNow Discovery, Service Mapping, Event Mgmt and Orchestration use cases.
• Good knowledge of MID Server installation and management
• Experience of custom applications development
• Experience of LDAP/Active Directory/SSO implementation
• Knowledge of Flow Designer, Integration Hub and Orchestration use case implementation
• Analytical thinking skills to recognize patterns, understand complicated systems, and identify problems in software applications
• Proficiency in coding, automation tools, and cross-platform testing
• Critical thinking to identify and address potential issues early in the development cycle

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