Job Description
Job Description
Job Description
Kiefer Mazda, a customer-focused and well-established automotive dealership, is seeking an experienced and detail-oriented Detail Manager to lead and oversee our vehicle presentation operations. This is a key position responsible for ensuring the highest standards of cleanliness, presentation, and quality control in both our new and pre-owned vehicle inventory. As the Detail Manager, you will play an essential role in maintaining the dealership’s reputation for excellence in customer satisfaction and vehicle quality.
Job Description:
As the Detail Manager, you will be responsible for:
Leadership & Team Management:
- Overseeing and supervising a team of detailers, ensuring the efficient execution of vehicle cleaning and preparation processes.
- Training, mentoring, and providing ongoing support to detail staff to ensure high-quality work.
- Assigning tasks, setting priorities, and ensuring that all vehicles are prepared and presented to dealership standards in a timely manner.
- Ensuring effective communication and collaboration between the detail team, sales, and service departments to meet daily goals and deadlines.
Vehicle Cleaning & Preparation:
- Ensuring all new and pre-owned vehicles are thoroughly cleaned, detailed, and prepared for display and customer deliveries.
- Overseeing the interior and exterior detailing of vehicles, ensuring that each vehicle exceeds customer expectations in terms of cleanliness and appearance.
Quality Control & Standards:
- Conducting regular quality checks to maintain high standards for vehicle presentation.
- Identifying and addressing any issues with vehicle appearance or detailing promptly, and taking corrective action where necessary.
- Ensuring the proper use of detailing products, tools, and equipment.
Inventory & Workflow Management:
- Managing and organizing detailing supplies, ensuring that necessary materials are always in stock and properly maintained.
- Monitoring the workflow of the detail department to ensure timely completion of tasks and customer satisfaction.
- Reporting and addressing any equipment maintenance or repair needs in a timely manner.
Requirements:
To be successful in this role, you should have:
- Proven experience as an automotive detailer, with previous management or supervisory experience preferred.
- Strong leadership and team management skills, with a focus on quality and efficiency.
- In-depth knowledge of vehicle detailing products, tools, and techniques.
- Exceptional attention to detail and a commitment to maintaining the highest standards of quality.
- Ability to thrive in a fast-paced, dynamic environment while managing multiple tasks.
- Excellent communication, organizational, and time-management skills.
Benefits:
- Health, dental, and vision insurance.
- 401(k) retirement plan.
- Employee discounts on vehicle purchases and services.
- Life insurance.
- Certified DailyPay partner
- Employee assistance program.
Kiefer Mazda is an equal opportunity employer and encourages candidates from all backgrounds to apply.
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