Job Description

**Job number:** 147206_HU_2

**Service Delivery Manager - German Speaking**

**Location:** Budapest Debrecen Pcs Szeged

* Self-responsible assurance of contract compliance, especially service level management as well as monitoring of quality and OLA compliance

* Rule communication to all stakeholders and responsibility for customer satisfaction

* Management of customer/partner claims, especially in strategic and complex projects

* Order management - in particular, setting up the necessary new order processes in the T-Systems partner-customer triangular relationship

* Strategic development of the customer

* Control of the planning process & forecast process

* Cost management, control of overarching cost optimization programs

* Preparation and execution of financial reviews

* Process coordination and implementation, transfer of process know-how and documentation

* Strong analytical skills with proven ability to comprehensively analyze processes and workflows

* KPI monitoring and quality management

* Minimum 3-5 years of experience as a process owner or process designer on large and complex projects

* Management reporting and governance responsibilities

* Steering and participation in overarching projects

* Deriving and recommending optimization potentials regarding portfolio and standardization

* Responsibility for the implementation of quality assurance measures

* Completed studies in the field of computer science, telecommunications or business administration or a comparable education with many years of professional experience.

* 5ys+ IT service management experience in a customer-facing role

* Exceptional depth of experience in service, delivery and partner management

* Proven, very extensive experience in commercial/technical management of platform businesses (ideally cloud platforms) in a large international customer environment

* Extensive knowledge of technology trends and the competitive landscape in the cloud market (SaaS, PaaS, IaaS)

* Hands-on experience in cloud computing and data center services

* Excellent knowledge and years of experience in communicating with the customer and vendors/partners to ensure our value proposition is met

* Extensive experience in planning / forecasting and cost management

* Strong sales orientation for continuous expansion of customer business (basis for cloud)

* In-depth business management knowledge accompanied by familiarity with costing processes within the Group

* Strong knowledge of ITIL and quality management

* Extensive knowledge of the T-Systems portfolio is desirable

* Exceptional communication, presentation and moderation skills as well as absolutely professional appearance and persuasiveness at top management level - particularly in English

* High degree of flexibility- Willingness to expand the scope of classic service delivery management (customer interface) to "product service management" (interfaces to partners and many customers)

* Business fluent in German and English, written and spoken (C2)

* Willingness to travel (national and international)

* We provide Comprehensive occupational life and accident insurance for all of our colleagues from their first working day.

* The AYCM sportpass can be requested from the first working day, which provides our employees sports opportunities, 8 times a month free of charge

* After the probation period, our new entrants are entitled to Cafeteria, the annual budget is 270 000 HUF gross (its annual budget will increase after 3 and 5 years)

* In addition, depending on the position, an annual / quarterly reward is paid, and our colleagues can also receive project performance bonuses

* Our company puts great emphasis on development, so all our colleagues have the opportunity to participate in a variety of trainings. (leadership trainings, hard and soft skill trainings, language trainings)

* We welcome all our colleagues at our corporate, sectoral and group level events (team building, workshops, DT-ITS pub, Year End Christmas event

E-Mail: myhr_recruitment@telekom.com

A 2020. jlius 1-jt?l Deutsche Telekom IT Solutions mrkanven m?kd? IT Services Hungary (ITSH) Magyarorszg legnagyobb ICT-munkaadja, a Deutsche Telekom Csoport tagja. A 2006-ban alakult vllalat jelenleg tbb mint 4500 munkavllalval nyjtja az informatikai s telekommunikcis szolgltatsok szles portflijt. Az ITSH 2019-ben elnyerte a Nemzeti Befektetsi gynksg (HIPA) a legjobb oktatsi egyttm?kdsrt jr djt, valamint a PwC Magyarorszg fggetlen kutatsa alapjn a legvonzbb magyarorszgi munkahelyek kz soroljk, a cg emellett megkapta a legetikusabb multinacionlis nagyvllalat cmet is. A cg folyamatosan fejleszti mind a ngy budapesti, debreceni, pcsi s szegedi telephelyt, s vrja a kpzett IT szakemberek jelentkezst.

E-Mail: myhr_recruitment@telekom.com

Ksznjk bizalmt! Szemlyes adatainak vdelme a digitlis vilgban fontos szmunkra.

Online plyzatnak feldolgozsa sorn szemlyes adatait rgztjk, felhasznljuk s feldolgozzuk. Adatait a trvnyi rendelkezseknek megfelel?en s szigoran bizalmasan kezeljk. Adatait brmikor mdosthatja, kiegsztheti vagy trlheti a "profil szerkesztse" oldalon.

Cgnk kiemelt figyelmet fordt arra, hogy adatkezelse sorn az n rdekben az informcis nrendelkezsi jogrl s az informciszabadsgrl szl 2011. vi CXII. trvny (a tovbbiakban: Info.tv.), illetve az elektronikus kereskedelmi szolgltatsok, valamint az informcis trsadalommal sszefgg? szolgltatsok egyes krdseir?l szl 2001. vi CVIII. trvny s az egyb hatlyos adatkezelssel kapcsolatos jogszablyoknak megfelel?en, az adatkezelshez kapcsold fontosabb nemzetkzi ajnlsokat is figyelembe vve jrjon el.

A honlap rvn megvalsul adatkezelsekre az Info.tv. 5. (1) bekezds a) pontja alapjn, a felhasznlk nkntes hozzjrulsval kerl sor. A hozzjrulst a felhasznl a honlap hasznlatval, valamint szemlyes adatai nkntes megadsval adja meg. A honlapon tallhatak olyan linkek, amelyek ms weboldalakra mutatnak. Az ilyen kls? honlapok adatkezelsre vonatkozan az adott honlap adatkezelsi nyilatkozatban foglaltak irnyadk.

A tudomsra jutott szemlyes adatokat az IT Services Hungary Kft. harmadik szemly szmra trvnyben meghatrozott eseteken kvl nem adja t, azokat nem teszik kzz. Szemlyes adatok tovbbtsra kizrlag a vonatkoz trvnyek ilyen rendelkezse szerint, vagy az rintett hozzjrulsa esetn kerlhet sor, az ott meghatrozott terjedelemben.

Plyzatt a Deutsche Telekom AG plyzati adatbankjban kizrlag az online plyzatnak feldolgozsra hasznljuk fel s rgztjk. A plyzati eljrs lezrtt kvet? legks?bb 6 hnap elteltvel adatai automatikus trlsre kerlnek. A bels? plyzknak lehet?sgk van ezen id?szak 12, ill. 24 hnapra val hosszabbtsra.

A felhasznl brmikor jogosult a helytelenl rgztett adatainak helyesbtst vagy azok trlst krni. Az adatkezel? a krelem berkezst?l szmtott 7 munkanapon bell trli az adatokat, ez esetben azok nem lesznek jra helyrellthatak. A trls nem vonatkozik a jogszably alapjn szksges adatkezelsekre, azokat az adatkezel? a szksges id?tartamig meg?rzi.

Plyzati anyagait biztonsgos kapcsolaton keresztl, SSL-kdolssal (128 bites kdols) kldjk el.

Azon plyzk online plyzatait, akik tbb llsra plyztak akr az IT Services Hungaryhez akr a konszernen bell mshov, a Deutsche Telekom AG plyzati adatbankjban kerlnek rgztsre. Az egysges s sszehangolt feldolgozs biztostsa rdekben a konszern rintett vllalatai az n tbbszrs plyzatrl tjkoztatsra kerlnek.

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