Position Summary... What you'll do... Note that this full-time role is in-office 5 days a week in Bentonville, Arkansas. Relocation services are provided. What you'll do... About New Propositions at Walmart Innovation, curiosity, and learning are at the core of everything we do at Walmart, driving our commitment to serving our customers. By joining the New Propositions team within E-Commerce, you'll play a key role in validating and scaling new initiatives in Augmented Reality, Generative AI, and home delivery . Our goal is to fuel Walmart's core business, create new value propositions for our customers, and unlock differentiated experiences for Walmart customers that will enhance and redefine their relationship with retail. We are building a hard-working team that is passionate about delighting customers, changing the retail landscape, and driving technical innovation. We are looking for entrepreneurial, collaborative, and forward-thinking teammates to join us in our mission. About the role As a Senior Manager in Design Research , you will lead research across different customer areas to help transform complex workflows and information into easy-to-use experience designs. You will use your knowledge of the Design Thinking process to both coach the team and individually collaborate with partners, facilitate conversations, run design sprints, and conduct generative and evaluative research. You will use your great strengths in storytelling to share your research point of view in a compelling, convincing manner to the broader team. You will work with partners to determine a shared plan forward to addresses research goals and questions across complex business areas As a Senior Manager on the New Propositions team , you represent the perspective of our customers to help understand their needs, motivations, and pain points to inform emerging products and experiences such as GenAI and Extended Reality. You will oversee research and collaborate with partners to inform product strategy and research methodology to inform our omni-channel customer experiences. You'll sweep us off our feet if you have... A servant leader mentality A demonstrated track record owning and leading design research, working cross-functionally, and thinking strategically to inform research for one or more broad or complex product areas. A maker mindset. You have an extensive research toolkit of generative and evaluative research methods and know how to apply them in a fast-moving organization. You guide your team on how to best address research goals and questions, so your partners don't have to. The ability to translate research findings into product priorities and strategic narratives, new business opportunities, within and across different projects. Experience facilitating Design Thinking / Lean methods in your cross-functional teams. Comfort with ambiguity and ability to motivate teams and partners. Find joy in leading by doing. You inspire, coach, and contribute to our team culture. You'll make an impact by: Crafting a strategic research roadmap that pulls from a broad toolkit of in-person and remote research methods including interviews, un-moderated studies, field studies, participatory design, co-creation, diary studies, surveys, and usability testing. Leading research and working well with others. Solving complex problems with curiosity and openness. Proactively soliciting and leveraging competitive research, data, and analytics to inform design and business strategy. Thinking holistically through the entire ecosystem of end users and competitors. Switching gears from deep design thinking to rapid-fire execution. Having exceptional communication & presentation skills, both written and verbal. Minimum Qualifications... As permitted by applicable law, provide evidence of full vaccination as defined by CDC guidelines OR secure approval of medical or religious accommodation for the vaccination mandate, Bachelor Degree and 6 years' design experience OR Masters Degree and 5 years' design experience OR 8 years' design experience Preferred Qualifications... Masters: Architecture, Masters: Artificial Intelligence, Masters: Business, Masters: Cognitive Science, Masters: Computer Science At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
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