Job Description
Manage entire operation of restaurant during scheduled shifts.
Maintain critical standards for product and service quality, restaurant cleanliness and sanitation, and speed of service.
Ensure that all PRIDE systems and routines are incorporated into the day-to-day operations of the restaurant.
Ensure guest service in all areas meets company standards.
Respond to customer complaints, taking prompt and appropriate action to resolve problem and ensure customer satisfaction is maintained.
Accurately complete designated duties such as inventory control, ordering of products, cash control.
Assist in optimizing profits by controlling product and labor costs.
Communicate and oversee the execution of product promotions.
Staff, train and develop hourly employees through hiring, orientations, ongoing feedback, use of Training materials, establishment of performance expectations and by conducting performance reviews.
Prepare hourly employee schedules to meet the staffing requirements for each day part as determine by the GM.
Expected to exercise good judgment in decision-making and reporting issues to the GM.
Perform other duties and responsibilities as requested by the GM.
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