Job Description
Sand Valley is a golf resort and community settled gently upon 12,000 acres of rugged, pre-historic sand dunes in central Wisconsin. Here, residents and guests alike will find five world-class golf courses built in harmony with the land, friendly and welcoming hospitality, and a community of golf and outdoor enthusiasts who have been drawn to the raw beauty and serenity of the vast Wisconsin Wilderness.
Beyond premier golf, Sand Valley offers guests flavors of the region through farm-to-table culinary experiences. From fat-tire biking, hiking, fishing, and kayaking to ice hockey or a guided cold plunge, Sand Valley is a year-round celebration of the outdoors. With 16 grass tennis courts, and the eleventh Court Tennis facility in the United States, Sand Valley has become a mecca for racquet sport enthusiasts.
Working at Sand Valley is a dream for golf fans, outdoor enthusiasts, and hospitality professionals alike. The Sand Valley team works together to create experiences of a lifetime for our guests. We are passionate stewards of our resort, our community, and our environment. As an endlessly curious group, we ask questions, share ideas, and always look for a better way. With a hard-working attitude, we help guide our guests through their pure golf experience, immersed in Wisconsin's natural beauty and away from the demands of daily life.
Position Summary: - The Reservations Attendant is instrumental in providing the highest quality of customer service for our guests which meets or exceeds their expectations. Additional responsibilities include assisting the Group Reservations team and providing lateral service to the Front Desk.
Essential Duties and Responsibilities: - Take golf, dining, and hotel reservations over the phone, by email and/or in person. Provide guests with all pertinent information regarding resort policies and necessary information to make a reservation.
- Provide callers with resort-related information and direct calls as requested by in-house guests.
- Provide friendly, positive, and hospitable service at all times to both external and internal guests.
- Be knowledgeable of golf and the golf travel industry; management personnel and their functions; on-property outlets; directions to/from the resort from a variety of locations; in-depth knowledge of the Sand Valley website; local area attractions.
- Gather pertinent guest information in order to build a reliable and accurate database. Assist with marketing tracking by entering appropriate data. Assist with other administrative tasks as needed.
- Provide lateral service to Front Desk.
- Answer and direct calls at the multi-line PBX phone station.
- Contribute to the work environment in a manner that promotes growth and success including but not limited to suggesting ideas for: marketing, policies and procedures, improving efficiency and profitable business relationships as related to the resort and its amenities.
- Perform additional duties as requested.
Qualifications: - High School diploma required; college degree preferred.
- Positive attitude, professional manner and appearance.
- Proficiency in Microsoft Office: Outlook, Word and Excel. Ability to learn and use Agilysys property management/reservations/phone software and other resort systems.
- Quality written and verbal communication skills.
- Demonstrated mathematical ability.
- Ability to analyze and solve problems; efficiently handle multiple duties under pressure with minimal supervision.
- Must be able to work flexible hours including evenings and weekends as needed.
- Experience in golf and/or hospitality reservations center preferred.
Working Conditions: - Work hours may include days and evenings on weekdays and weekends. Subject to inside and outside environmental conditions. May be exposed to inclement weather, potentially dangerous chemicals, solvents, pesticides, herbicides, and fertilizers, misdirected golf balls, sharp and rapid moving equipment. Safety compliance is essential to prevent injuries from environmental conditions and equipment hazards.
Perks: - Golf Privileges
- Restaurant Discounts
- Retail Discounts
- Uniform Allowance
- Employee Meal Program
- Employee Assistance Program - Canopy
Classification: - Full-Time Regular, Hourly, Non-Exempt
Sand Valley LLC is an Equal Opportunity Employer
Job Tags
Hourly pay, Full time, Local area, Outdoor, Flexible hours, Afternoon shift, Weekday work,