Job Description

Reproductive Health Assistant

Planned Parenthood Great Plains has provided access to sexual and reproductive health care since 1935. The high-quality, expert, and compassionate care we provide is shown through our empathetic and supportive staff members. Past challenges, and those we face today, have served only to solidify PPGP's commitment to our patients and the community. We continue to reflect on the progress we have made over the last eight decades and look forward to continuing our efforts to secure a world of informed reproductive freedom. Join our dedicated team and Care. No matter what.

Participate in a team approach to patient care and communicate effectively and sensitively with patients from a wide range of backgrounds and ages while serving as a patient advocate. The RHA is responsible for assisting in patient services including, but not limited to, patient relations, appointment scheduling, cash handling, lab, and patient education. The Reproductive Health Assistant will have the ability to work at the Front Desk, as a Patient Educator, in phlebotomy, and assisting with medical care.

For the protection of patients, team members and all who enter our facilities, PPGP has made the decision to require COVID-19 vaccination for all team members, unless granted medical or religious exemption, as a condition of employment.

Responsibilities

• Provides exceptional customer service to patients while contributing to the financial success of the organization by collecting appropriate patient fees and co-payments and soliciting donations from clients per PPGP guidelines.
• Conducts patient educational sessions including providing informed consent counseling to ensure that the patient understands and agrees to his/her medical care, and that the patient makes voluntary decisions in the absence of coercion.
• Prepares patients for the health care visit by directing and/or accompanying them to the examination room; provides examination gowns and drapes; helps them to position themselves for the examination and/or treatment; arranges examination room instruments, supplies, and equipment.
• Performs front desk functions including answering phones, greeting and checking-in patients, verifying insurance, and managing in-office billing and fee collection, preparing, organizing and maintaining electronic medical records in EMR/EHR system.
• Verifies patient information by interviewing patient; reviewing and/or recording medical history; taking vital signs; confirming purpose of visit or treatment, and reviews medications and allergies. Completes records by recording patient examination, treatment, and test results.
• Counsels patient on options after pregnancy, including: parenting, adoption and abortions.
• Supports patient care delivery by assisting health care providers during examinations; prepares laboratory specimens; performs basic laboratory tests on the premises; disposes of contaminated supplies; sterilizes medical instruments; and performs other procedures as requested.
• Screens financial, medical and social history with correct documentation of patient information.
• Conducts tests according to CLIA standards and adheres to OSHA regulations when handling biological matter.
• Adheres to all money handling procedures, collecting co-pays and other patient payments.
• Verifies patient's insurance, determines patient payment responsibility at the time of service and posts all charges and payments received at the time of service to the billing system.
• Collects health plan authorization, insurance cards with picture ID's, completes appropriate forms and obtains signatures per PPGP policy.
• Enters data accurately for patient visits and fees in EMR/EHR to increase accuracy and efficiency of claims process.
• Maintains confidentiality, prepares deposit slips, runs end-of-day reports for delivery of daily deposit to bank as instructed by the Health Center Manager.
• Adheres to PPGP goals and policies regarding professionalism, minimizing patient wait time in the Health Center and on the phone, adhering to a system for addressing patient complaints, and implementing patient satisfaction surveys following each visit.
• Provides clients with accurate information regarding PPGP services, including questions pertaining to contraception, options, and funding sources.
• Complies with regulations regarding patient rights.
• Understands and complies with Child and Minor Abuse identification and reporting.
• Demonstrates adherence to the In This Together principles when dealing with co-workers, staff, and patients.
• Supports and carries out PPGP's Mission: upholding the standard for providing high quality sexual and reproductive healthcare; providing education that promotes informed proud and authentic sexuality; changing the culture through proactive advocacy to ensure equality in reproductive and sexual decision making.
• Supports PPGP's Strategic Plan and ensures accountability through successful implementation of assigned objectives.

Requirements

• High School diploma or equivalent required.
• Ability to work flexible hours, including Saturdays and evenings required.
• Work experience and/or training in the healthcare field preferred.
• Prior working knowledge of Electronic Health Records (EPIC) system preferred.

Competencies

• Adapting and Developing
• Growth Mindset: People with a growth mindset believe that they can improve their skills and knowledge with effort, which they can apply to improving the organization's patient care, financial performance and KPIs. They are more likely to see challenges as opportunities to learn and grow.
• Feedback: Regularly gives and receives feedback to improve individual, team, and organizational performance in a manner that creates a culture of trust.
• Resilience: Capacity to remain flexible in thoughts, feelings, and behaviors when faced with disruptions, or extended periods of pressure, in order to emerge from difficulty stronger, wiser, and more able.
• Effective Execution
• Initiative: Takes proactive steps to improve personal, team, and organizational performance within the bounds of policies and procedures without waiting for direction.
• Analyzes Problems and Identifies Solutions: Uses critical thinking to assess challenges, consider diverse perspectives, and develop practical solutions.
• Leadership
• Coaches and Develops Talent: Shares experience, provides constructive feedback, and encourages reflection to maximize performance and realize potential. Coaches, trains, and guides team members to foster learning and personal growth.
• Motivate Others: Conveys a sense of purpose and enthusiasm that engages others and creates an environment where people are inspired to do their best.
• Diversity, Equity, and Inclusion: Demonstrates a commitment to equity and inclusion through observable behaviors, setting the example for others, and participating in affiliate initiatives. Engages in personal and professional development on issues related to diversity, equity, and inclusion.
• Promotes Teamwork
• Lifts People Up: Encourages and empowers colleagues, fostering a positive and collaborative environment.
• Collaborates with Others: Works effectively with others to achieve shared goals through communication, valuing diverse perspectives, and contributing to collective success.
• Fosters Communication: Promotes open, honest communication to ensure clarity, trust, and alignment toward shared goals.
• Sets the Example
• Personal Accountability: Takes responsibility for actions, decisions, and performance to ensure reliability and support team success. Acknowledges mistakes and takes steps to resolve them. Follows through on commitments to colleagues and patients.
• Demonstrates Integrity: Values and attends to rules, policies, and procedures and adheres to formal codes of conduct and informal, yet widely accepted, social standards.

$18.94 - $18.94 an hour

37.5 hour work week

Commitment to Justice, Equity, Diversity, and Inclusion (JEDI)

PPGP is wholly committed to fostering a diverse and inclusive organization. We firmly commit to the creation of an environment that values racial equity, diversity, and inclusion, where all individuals feel they are treated fairly, respectfully, and are empowered to bring their full, authentic selves to work. Our commitment is essential to PPGP's mission of ensuring reproductive freedom as a fundamental right for all individuals. We are committed to supporting employees, applicants, patients, volunteers and vendors with diverse backgrounds. Our vision is to foster a workplace culture that is a safe space where all employees feel included and comfortable sharing their experiences. We demonstrate our commitment to Justice, Equity, Diversity, and Inclusion when we:

• Demonstrate and Expect Transparency and Accountability
• Educate and Support the Development of our PPGP community
• Practice Effective Communication
• Foster Trust by Being Responsive to the Needs of our PPGP community
• Demonstrate the Use of Inclusive Practices
• Display the Ability to Cultivate Belonging

EOE/AAPPGP is an equal-opportunity

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