Job Description
The ITSC is seeking agents to provide technical support for the organization's end users.
The ITSC is an industry-leading provider of Expert Technical Support for Fortune 1000 organizations.
LOCATION: ITSC's structure provides agents the opportunity to work from home.
HOURS: Multiple options available
DESCRIPTION:
Agents for the ITSC provide white-glove support for corporate IT, business software and mobile devices. Support covers technical details as well as "how-to" questions for a variety of topics including:
- Microsoft Excel, Outlook, Word, PowerPoint, Access, Visual Basic for Applications (VBA), SharePoint, etc.
- Adobe Creative Cloud applications (Illustrator, InDesign, Photoshop, etc.)
- Windows operating systems
- iPhone, iPad, Android, and Blackberry mobile devices
CompTIA A+, Microsoft Specialist, HDI-Support Center Analyst (HDI-SCA) certifications are a BIG PLUS
Agents must also have familiarity with various environments, standard network arrangements, and security concepts.
This is an external, customer-facing position. Agents must be conscientious about providing thorough support while being understanding and responsive for client support requests. Agents must also have strong interpersonal and communication skills, and the ability to explain technical concepts in a clear, non-technical manner.
Agents must pay close attention to detail and follow internal processes for providing support while documenting all steps taken. They also need to be team players and have a desire to be a resource and share their knowledge with others.
ADDITIONAL PREFERRED SKILLS:
- The ability to learn new applications quickly, and to certify in numerous software applications
- Bilingual in SPANISH or FRENCH is a plus
- Familiar with ITIL, COPC and/or Six Sigma
- Familiar with any of the following: Visual BASIC, VB .NET, C#, C++, Java, JavaScript, or any other object-orientated programming language
theITSupportCenter is an industry-leading provider of expert technical support for Fortune 1000 companies. Organizations around the world trust theITSupportCenter to provide high-touch, white-glove support for their employees' corporate IT, business software and mobile devices issues. We are committed to delivering superior IT support and giving our team members the tools and training they need to deliver that support to our clients. As a result, our clients report extremely high satisfaction with our platform, allowing us to achieve an unparalleled client retention rate.
theITSupportCenter is an industry-leading provider of expert technical support for Fortune 1000 companies. Organizations around the world trust theITSupportCenter to provide high-touch, white-glove support for their employees' corporate IT, business software and mobile devices issues. We are committed to delivering superior IT support and giving our team members the tools and training they need to deliver that support to our clients. As a result, our clients report extremely high satisfaction with our platform, allowing us to achieve an unparalleled client retention rate.
...We are seeking an experienced A-Level Auto Body Technician with strong mechanical skills... ..., fenders, doors, and other auto body parts. Conduct thorough inspections to assess... ...appropriate repair methods. Work with advanced tools and equipment, including MIG and TIG...
...Lifeline Call Taker - Overnight ShiftsAvailable ($20/hr) Joinour team as a Lifeline Call Taker and provide crucial support to... ...compatible with the computer Must have a quiet workspace for working from home There are no costs for candidates utilizingour services...
...Job Posting Duties: Sand and prep dump bodies. Prime and undercoat all dump bodies and parts. Spray paint the dump bodies and parts. Mix paint for special colors, when needed. Coordinate movement of dump bodies. Dispose of hazardous material in accordance...
...Job Title: HR RECRUITING ASSISTANT Location(s): San Marcos - At this time, we are only considering local candidates who are legally... ...assessment and physical. Instructions: Applicants may apply online at . Applicants who are unable to use the online system due...
...Producer/Project Manager 6 month contract (extensions possible) Work Hours 30-40 per week Portland OR 97204 (hybrid 1-2 days per... ...Collaborate to create and execute clear, actionable briefs for creatives (e.g., copywriters, designers, etc.). Working with colleagues...