Job Description

Police Services Dispatcher Location Santa Ana, CA (Flower Park area) :

City of Santa Ana

Police Services Dispatcher

SALARY

$36.68 - $44.57 Hourly $6,357.00 - $7,726.00 Monthly $76,284.00 - $92,712.00 Annually

LOCATION

Santa Ana, CA

JOB TYPE

Full-time

JOB NUMBER

2024-00105 (AM)

DEPARTMENT

Police Department

OPENING DATE

01/17/2024

Description

The City of Santa Ana is looking for individuals who are results-oriented, possess great attitude, demonstrate creativity and innovation, work efficiently, show a record of success and have a passion for public service. Having highly talented employees provides the best service to the community. The position is assigned to the Communications Unit, which is a 24-hour, seven-days-per-week operation. Under general supervision on an assigned shift, receives emergency and other calls for service and dispatches appropriate personnel and equipment utilizing computer aided dispatch, telephone and/or radio communications equipment. Applications are currently being accepted on a continuous basis, however this recruitment can close at any given time and without notice. You are encouraged to apply immediately.

Essential Functions Include But Are Not Limited To

• Receives 911 emergency calls and major emergency disaster calls from the public for police or other emergency services
• Evaluates information to determine location of the emergency and the appropriate personnel and equipment needed
• Dispatches emergency units on the computer aided dispatch
• Maintains contact with all units on assignment to determine status and location
• Provides assistance and explains response procedures
• May coordinate with state, county and other local agencies to provide information and coordinate call responses
• Answers non-emergency calls for assistance, screens calls and routes calls to appropriate person or office
• Inputs data into calls for service for police response
• Coordinates with local, state and federal agencies for related information; performs entries into the California Law Enforcement Telecommunications System
• Tests communications equipment and reports malfunctions
• Performs other functions as assigned

Minimum Qualifications

One year of clerical or other work experience involving public contact. Graduation from high school or G.E.D. equivalent may be used in combination with experience to provide the knowledge and abilities listed below.

Lateral applicants must have completed a probationary period as a Police Dispatcher and possess at least one year of experience as a full-time Police Dispatcher in the state of California within the last three years. Applicants must also possess a valid POST certified Public Safety Dispatcher Basic Course certificate. Additionally, applicants should have the knowledge and abilities listed below

Ability to learn: principles, practices, and procedures involved in public safety communications work; operation of radio/telephone receiving and transmitting equipment; some of the geography of the City and the location of streets and important buildings.

Ability to: type 35 words per minute; differentiate basic colors; speak clearly in a well modulated voice using good diction; work under stress and exercise good judgment in emergency situations; adjust quickly to changing situations; keep records and prepare reports; hear accurately; effectively read and interpret maps; and establish and maintain effective working relationships with other employees and the public.

CHARACTERISTICS OF SUCCESSFUL PERFORMERS: Appropriate individuals prefer a fast paced, highly demanding work environment. They must be logical, level headed, and able to react appropriately and quickly in crisis and in routine situations. As the key link between the Police Department and citizens, dispatchers must be polite, patient and tactful with a focus on community oriented service in support of the Chief's Community Oriented Policing Philosophy.

Selection Process

All applicants are required to complete and submit a City application form online, as well as complete the supplemental questionnaire. Please note that resumes will not be accepted in lieu of an online application. To apply, click on the "Apply" link located at the top of this page. New users must create an account first. Click on this link for instructions on how to set up your account and apply for the first time: Online Employment Application Guide. NOTE: THE APPLICATION FORM MUST BE COMPLETED IN ITS ENTIRETY. WORK HISTORY MUST GO BACK AT LEAST 10 YEARS (IF APPLICABLE). PAY SPECIAL ATTENTION TO THE ' REASON FOR LEAVING ' FIELDS, AND ' DATES OF EMPLOYMENT (YEAR)' FIELDS. ANY APPLICATION WITH ONE OR MORE UNANSWERED FIELDS WILL BE CONSIDERED INCOMPLETE. Applications and answers to the supplemental questionnaire will be thoroughly reviewed by the City staff. Those candidates who possess the most pertinent education, training, experience, and qualifications, will be invited to participate in the selection process, which will include the following (components 2 through 4 may be administered in different order): 1. Audio Typing Test (Performance Exam) (Qualifying): candidates are required to demonstrate a minimum net typing speed ability of at least 35 words per minute. This exam will be available to take online via the testing platform eSkill 2. ECOMM National Examination (Weighted 50%): includes multiple-choice video simulations and computer administered tests in which candidates must listen, multitask, analyze dynamic information, illustrate good judgment in controlling callers, determine the accurate response to callers, and perform accurate data entry. The examination is administered by the National Testing Network ( DO NOT TAKE THE FRONTLINE EXAM UNTIL YOU RECEIVE E-MAIL COMMUNICATION FROM STAFF STATING YOU MEET THE MINIMUM QUALIFICATIONS. (This component will be waived for qualifying lateral applicants) 3. Dispatcher & Background Orientation (Qualifying): hosted by Police Communications staff and covers important topics such as interview preparation, interacting with police personnel and the hiring process. Candidates will also meet with a background investigator and asked to prepare a personal statement and complete a background packet. 4. Sit-Along (Qualifying): allows applicants to shadow a Police Services Dispatcher to experience the day-to-day of the position. 5. Oral Interview Examination: (Weighted 50%) candidates will meet with Police Communications staff, who will evaluate each their training, experience, education, and personal qualifications for the position. NOTE: Candidates must pass every component listed above in order to be placed on the eligible list . Following the completion of the aforementioned civil service recruitment process, the Police Department will receive the names of candidates eligible for hiring consideration and will contact candidates directly to schedule departmental selection interviews with the Police Communications Manager or designee. Candidates who pass the departmental selection interview will be referred to the background unit for a thorough police background investigation. Contents of the background file and results of the background investigation may also be reviewed by the Police Chief prior to selection. The review of suitability for employment will include an examination by a licensed psychologist, a polygraph examination, and a medical examination. Bilingual Oral Fluency Examination (If applicable): will evaluate ability to communicate effectively in both English and Spanish. This component may be administered prior to hire date. Bilingual fluency pay is an additional $175 per month, which is not included in the salary listed at the top of this bulletin. The City of Santa Ana is an equal opportunity employer. If you consider yourself a person with a disability, you may contact us regarding providing reasonable accommodation.

Agency

City of Santa Ana

Address

Human Resources, M-24 PO Box 1988 Santa Ana, California, 92702

Phone

714-647-5340

Website

Police Services Dispatcher Supplemental Questionnaire

QUESTION 1 How many years of experience do you have in clerical work or other work involving public contact? No Experience to less than 1 year 1 year to less than 2 years 2 years to less than 3 years 3 years to less than 4 years 4 or more years QUESTION 2 What is the highest level of education that you have completed? Did not graduate high school / did not obtain GED Graduated high school / obtained GED Completed some college-level coursework or obtained Associate degree Obtained Bachelor's degree Obtained Graduate degree QUESTION 3 Do you possess at least one year of experience as a full-time Police Dispatcher in the state of California within the last three years? Yes No QUESTION 4 Did you complete a probationary period as a Police Dispatcher with a previous employer? Yes No QUESTION 5 Do you possess a valid POST certified Public Safety Dispatcher Basic Course certificate.* *If you select Yes, please ensure that your certificate is attached to your application Yes No QUESTION 6 List the work experience that qualifies you for this position, as outlined in the job posting. Include the name of the employer, dates of employment and duties performed. QUESTION 7 Please acknowledge that you have read and understood Santa Ana Police Department Hiring Guidelines * I acknowledge that I have read and understood all of the information provided in the link above Yes No QUESTION 8 Have you ever been convicted of a felony? Yes No QUESTION 9 Have you been convicted of a DUI or any DUI plea agreement to a lesser charge within three (3) years from the date of application? Yes No QUESTION 10 Have you been terminated for a cause other than reduction in workforce or layoff or have you resigned in lieu of termination within the last five (5) years from the date of application? Yes No QUESTION 11 If you answered "yes" to the previous question, please explain below. As part of your explanation, please provide the year in which it happened QUESTION 12 Do any of the scenarios below apply to you WITHIN THE LAST 6 MONTHS? • I was referred to the background unit in another law enforcement agency and was notified that I was not selected to continue in the background investigation phase but I was not officially disqualified • I was referred to the background unit in another law enforcement agency and was advised to withdraw in lieu of possible disqualification from the background investigation Yes No QUESTION 13 If you answered "yes" to the previous question, please provide an explanation below. QUESTION 14 I certify that all the information I provided is accurate to the best of my knowledge and belief, and that purposely providing false information may be grounds for disqualification from the process. I acknowledge that I have read and understood the statement above. Yes No * Required Question

Job Tags

Hourly pay, Full time, Work experience placement, Local area, Immediate start, Felony friendly, Shift work,

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