Job Description

This position is responsible for receiving, unpacking, arranging and storing incoming products for sale in the store, as well as working as a Customer Service Representative as needed.

Warehousing:

• Participate in freight handling process, including unloading, checking in and distributing incoming products for placement on store shelves.
• Inspect products for defects and damages and report issues or discrepancies per store procedures.
• Maintain in-stock and presentable condition of assigned areas (i.e., down stocking and front facing products).
• Comply with all safety guidelines for product handling.
• Comply with inventory control procedures.
• Organize and maintain cleanliness of storage container and warehouse space.
• Assemble merchandise.
• Contribute ideas to improve or optimize warehousing procedures.
• May be required to perform other duties as assigned.

Customer Service Excellence (as needed):

• Ensure high levels of customer satisfaction through excellent sales service.
• Assess customers needs and provide assistance and information on product features.
• Welcome customers to the store and answer their questions.
• Actively seek out customers in the store and offer assistance.
• Process POS (point of sale) transactions.
• Remain knowledgeable on partner brands, products offered and discuss available options.
• Team up with co-workers to ensure proper customer service.
• Build productive trust relationships with customers.
• Suggest ways to improve sales (e.g. marketing activities, changing the store’s design).
• Perform janitorial duties.
• Ensure the safety and well-being of small animals, including mice, rats and small reptiles.
• Complete all documentation associated with any of the above job duties.
• May be required to perform other duties as assigned.

Qualifications

• Previous pet retail experience is desired.
• Strong multitasking skills.
• Solid communication and interpersonal abilities.
• Passion for pets and a commitment to providing exceptional customer service.

Working conditions

• Working environment is favorable, generally working inside with moderate noise.
• Flexibility to work weekends and holidays as needed.

Physical requirements

• This position is non-sedentary.
• Being visible, accessible to and communicate with customers throughout the store is essential.
• Ability to move and transfer merchandise, weighing up to 50 pounds, throughout the store.
• Ability to lift or reach merchandise overhead.
• Ability to frequently stand, kneel, twist, crouch, squat, bend, stoop, and climb ladders.
• Ability to move throughout the store for an entire shift.
• Ability to operate and use all equipment necessary for warehouse duties (e.g. forklift, pallet jack, dolly, handtruck).
• Ability to operate store equipment such as computer, cash register, and other store equipment.
• Ability to read, write, and count accurately to complete all documentation.
• Ability to utilize strong written and verbal communication skills to communicate effectively with team members and customers.
• Ability to process information through the point-of-sale system.
• Ability to handle and be in contact with small animals, including mice/rats and small reptiles.

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