Job Description

Job Description

Job Description

Position Purpose

The Parts Department is a vital part of the dealership, and the way it builds open, honest, trusting relationships with customers and other departments are essential to the dealership’s success. The Parts Counter Person’s main objective is to service both internal workshop and external customers by phone or in person through sales of parts in accordance with identified customer needs and availability of parts to generate sales and profit for the dealership.

Accountabilities

• Assists parts customers in selecting required parts in a friendly, professional, and efficient manner. Informs customers of related part requirements and specials.
• Answers customer questions, providing price quotes and other pertinent parts information.
• Provides high level of service to both internal and external customers.
• Pulls and fills orders from stock. Notifies parts manager of out-of-stock parts or shop materials that need immediate attention.
• Locates out-of-stock parts from outside source and submits an emergency order, if necessary.
• Notifies the customer when special ordered parts have been received & follows up on back-ordered parts.
• Makes outbound phone calls on dealerships behalf to solicit additional parts business.
• Records lost sales within DMS system per department guidelines and follows up on open quotes in order to drive additional potential parts sales.
• Makes sure all requests for parts are billed correctly, as well as keeps orderly records of all invoices, insurance estimates, and special-order parts.
• Assists in setting up orders for delivery or pick-up.
• Other duties and responsibilities as requested by parts manager (i.e., inventory cycle counts).

Required Qualifications

• Minimum education of High School Diploma/GED is required.
• Must possess a current and valid driver license with a driving record that meets the insurability guidelines set forth by the company's insurance carrier.
• Able to work in a fast-paced environment while providing a superior customer service experience & excellent phone etiquette skill are essential.
• Must be neat in appearance, punctual, and a team player.
• Ability to proficiently navigate through websites and look up parts.
• Ability to lift 50lbs without assistance and move throughout warehouse to obtain parts.
• Possess excellent communication skills, both verbally and written.
• Must be able to adjust to multiple demands and shifting priorities and be responsive and flexible to best serve the issue at hand.
• Must be able to pass a pre-employment drug screen and physical.

Preferred Qualifications

• Good organizational skills & strong attention to detail.
• DMS system experience highly preferred (Procede/Excede).
• Proficiency with Online Parts Catalog & Ecommerce.
• Knowledge of dealer and fleet maintenance procedures and systems.
• Working knowledge of International and supplier/vendor warranty policies.

This is not necessarily a list of all the duties, responsibilities and requirements associated with this position. While the accountabilities noted herein are intended to be an accurate reflection of the current job, the dealership reserves the right to revise the functions and duties as circumstances dictate. We are an Equal Opportunity Employer.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Work Location: In person

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