Job Description
Job Type: Full Time
Hours: M-F 8:00 AM-4:30 PM or 9:00 AM-5:30 PM, 10:00 AM-6:30 PM CST
Salary: $13-$15 + Commission available
About AnswerNet
AnswerNet is the brand name for the AnswerNet family of companies including AnswerNet, Inc., New AnswerNet Inc., Cerida Investment Corp., ECC (Energy Choice California), Synergy Solutions, TPV.com, and Ansercomm to name a few. Together with our affiliates, AnswerNet operates more than 20 contact centers within the continental United States and Canada. We provide a vast range of services to optimize telephone answering services, appointment setting and confirmation, customer support, third-party verification, sales, lead qualification, market research, and a host of other contact management solutions. In all, AnswerNet has more than 10,000 satisfied clients and we process over 125 million interactions per year.
Summary of Position:
A Remote Customer Service Agent makes Outbound calls to medical offices that could potentially become our customers. Our most effective agents have a strong tele-sales background and can follow the training provided with excellent soft skills. We also answer Inbound calls to support the callbacks or answer general questions.
Job Duties / Responsibilities / Essential Functions:
Use provided leads to make outbound calls to offer our products and services.
Demonstrate the software using video conferencing to the customer.
Overcome objections and use the script to persuade the caller to sign up for the service.
Document all call activity accurately in the client data systems with complete and thorough notes.
Answer Incoming calls to complete the above process or answer general questions regarding the service.
Escalate complex issues to management where appropriate.
Required Knowledge /Skills / Abilities / Qualifications:
Must possess excellent communication skills.
Have a high level of tele-sales techniques callers to persuade callers
Ability to work independently with minimal supervision but keeping the lines of communication open when you are faced with any puzzling questions or concerns.
Intermediate data-capture, typing, grammar, and spelling skills.
Ability to take directions from leadership via Zoom and chat
Understanding that agent activity is closely monitored using call center technology to track productivity and quality.
At least 1 year of actual Call center experience, working with automatic dialers
Must be 18 years or older
A minimum of high school diploma or GED
A higher degree would be of great advantage, especially for career advancement
Must be able to pass a 7-year background check
WAH Requirements:
PC/Laptop with at least Windows 10 (Apple/Mac products, Chromebooks, and tablets are not compatible)
Hard-wired high-speed internet connection (ethernet cable)
USB-connected Headset
Webcam
A quiet dedicated place to work free from distractions including pets and children.
Hours of Operations / Schedules:
The Call Center operates 7:00 AM to 7:00 PM Central Time Zone, Monday to Friday with 2 Shifts 8:00-4:30 PM and 10:30-7:00 PM
A maximum of 37.5 hours will be scheduled 5 days each week. OT can be offered based on workload.
We offer two 15-minute paid breaks and a 30-minute unpaid lunch.
The training requires compulsory attendance. Missing training hours may result in immediate termination.
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