Job Description

At First Citizens Bank, together we become better. We're looking for people who want more than just a job - who want to make a difference in the communities where we live and work.

As an Operations Services Supervisor at First Citizens Bank, you will be responsible for the operational management of one branch and managing the team of service line associates. This will include processing teller transactions, facilitating customer awareness of bank capabilities, and identifying/referring sales opportunities to the appropriate bank partner. This position supports the sales efforts of a branch team.

A successful candidate will demonstrate:

• Management Skills : Capable of managing and developing members on a team to ensure operational soundness; Capable of building rapport with different personalities to drive positive results
• Customer Service Skills: Demonstrates professionalism and empathy in customer interactions; Comfortable and confident with proactively engaging in conversation with different audiences
• Adaptability: Has the ability to learn and adapt quickly to new information and technology and can effectively relay those changes to the team
• Teamwork : Strives to build strong working relationships with those on their team as well as cross-functional relationships; Capable of handling multiple demands and can readily shift priorities to support direct reports in daily tasks
• Agility : Able to process information and move quickly through problem resolution

The essential functions of the job include, but are not necessarily limited to, the following:

• Operational oversight for a branch location, ensuring compliance with all branch operations policy and procedures
• Research and resolve transaction/cash discrepancies
• Hiring, supervision, and performance management of service line associates
• Processing transactions accurately and efficiently
• Facilitating customer awareness and education of bank services, including digital banking capabilities
• Introducing customers to other branch team members or bank partners who are able to provide solutions for their financial needs

• Basic Qualifications Required:
  • Bachelor's Degree and 1+ years of experience in financial services, bank operations, or branch operations management -OR-
  • High School Diploma or GED and 5+ years of experience in financial services, bank operations, or branch operations management

• Preferred Skills :
  • 1+ years of management or supervisory experience
  • Strong financial literacy or knowledge of retail banking products and services
  • Recent experience at an LFI in an Operations Management role
  • Professional communication skills, both written and verbal

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at

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