Job Description

Job Description

Job Description

AUTO OFFER job

Position Summary
The Patient Service Representative (PSR) serves as the first point of contact for patients in a medical office or clinic. This role is responsible for ensuring a smooth check-in and check-out process, providing exceptional customer service, and supporting front office operations. The PSR greets patients, verifies insurance information, processes payments, schedules follow-up appointments, answers phone calls, and assists the Front Office Team Lead with administrative tasks, referrals, and prior authorizations.

Key Responsibilities

• Greet patients in a professional, friendly, and courteous manner.
• Perform patient check-in and check-out processes efficiently.
• Verify patient demographics, insurance eligibility, and benefits coverage.
• Collect co-pays, balances, and other payment information accurately.
• Schedule follow-up appointments and manage patient flow within the clinic.
• Answer incoming calls, respond to inquiries, and route messages appropriately.
• Assist the Front Office Team Lead with administrative support, referrals, and prior authorization requests from insurance companies.
• Maintain confidentiality of patient records in compliance with HIPAA and organizational standards.
• Provide excellent customer service to patients, families, and staff.

Job Requirements

• High school diploma or equivalent and two (2) years of relevant experience; OR
• High school graduate plus 1–2 years of experience and Certified Administrative Professional credential; OR
• Two-year associate degree and at least one (1) year of clerical or healthcare-related experience.
• EPIC EMR experience is REQUIRED.
• Strong communication, organizational, and customer service skills.
• Ability to multitask in a fast-paced clinical environment.
• Knowledge of insurance verification, co-pay collection, and referral processes preferred.

AlphaProTemps is specialized in providing "best-in-class" professional staff augmentation services. These recruiting directives include temporary labor, contract sourcing, professional & technical niches, vendor-on-site, and managed service programs.

Company Description

AlphaProTemps is specialized in providing "best-in-class" professional staff augmentation services. These recruiting directives include temporary labor, contract sourcing, professional & technical niches, vendor-on-site, and managed service programs.

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