Job Description

Job Description

Position Title: Office Manager

Position Type: Permanent

Location: Needham, Massachusetts

$30-35/hour

Administrative Support:

• Provide general office support and organization across a team of ~50 staff members
• Answer and direct incoming calls; gather and manage patient information
• Welcome and assist patients and visitors
• Schedule, update, and manage appointments
• Scan, fax, file, and maintain documents
• Support clinical and administrative leadership
• Assist with basic technology needs (e.g., phone and server troubleshooting)
• Maintain and manage office systems and databases

Billing and Finance:

• Oversee client billing processes and assist with monthly accounts receivable
• Monitor accounts sent to collections
• Manage all financial transactions including invoicing, payments, and reconciliations
• Maintain the general ledger and prepare management reports
• Utilize QuickBooks (PC-based) for bookkeeping functions
• Conduct strategic data analysis and reporting for senior leadership

Human Resources:

• Handle HR administrative tasks including onboarding and offboarding
• Credential clinicians with insurance companies
• Administer staff benefits, health and dental insurance enrollment/changes, and COBRA compliance
• Ensure compliance with HR policies and BNS guidelines

Work Environment & Details

• Schedule: Monday to Friday, 8:00 AM – 5:00 PM (some flexibility with hours)
• Location: Onsite in Needham, MA, 5 days/week; occasional remote work allowed for emergencies or inclement weather
• Team: Collaborates with 4–5 administrative staff; no direct reports or delegation
• Tech: Mac-based office; QuickBooks (PC version) is used for accounting
• Compensation: $30–$35/hour depending on experience

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