Job Description

Live Chat Support Agent

Job Title: Live Chat Support Agent

Classification: 1099

Work Structure: Fully Remote

Shift: 10am-6pm ET Monday-Friday

Team: Enrollment Operations

Reports to: Product Manager

Location: United States

Compensation: $15-18 per hour

About Us

We are a mission-driven organization of clinicians, engineers, and professionals dedicated to transforming cardiovascular health. Our focus is on reducing the impact of heart disease through innovative solutions. Leveraging evidence-based research and telemedicine, we deliver specialized exercise and wellness programs tailored to older adults. Our goal is to enhance patients' lives by promoting heart health and offering exceptional care that makes a lasting impact.

Job Summary

We are expanding rapidly and are looking for a compassionate, tech-savvy Live Chat Support Agent to be the first point of contact for individuals seeking to improve their heart health. In this role, you'll engage with potential patients via live chat, providing clear, empathetic, and informative responses to their questions. You'll also play a key role in coordinating with our team to ensure timely follow-ups and callbacks, while helping triage and monitor missed calls and messages.

This is a meaningful opportunity to directly support individuals on their journey to better heart health and to contribute to a mission that's changing lives across the U.S.

Key Responsibilities

• Respond to live chats from potential patients with professionalism, warmth, and clarity
• Answer basic concepts related to our program offerings
• Monitor and triage missed calls and messages, escalating as needed
• Coordinate with internal team members to ensure timely patient follow-ups
• Maintain accurate records of interactions in our CRM
• Communicate efficiently across platforms like Slack to keep workflows running smoothly

Qualifications

• Customer service experience especially in a healthcare, wellness, or mission-driven setting
• A passion for improving heart health and empowering individuals to take action
• Ability to clearly explain health-related topics in a simple, empathetic way
• Excellent written communication skills and a calm, helpful demeanor
• Experience using CRMs, Slack, and/or chat support tools (a plus)
• Prior experience as a live support/chat agent (a plus)
• Self-Starter: Highly motivated and proactive, able to take initiative without requiring constant direction.
• Growth-Oriented: Excited to grow into an integral role within our company and contribute to our long-term vision.

Additional Information

This role requires adherence to HIPAA and company confidentiality guidelines. All employees must pass a background check.

*Note: This is a 1099 contractor position

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