Live Chat Support Agent Job at Recora, Denton, TX

UjlXOXZWclgwUjZrTzNYOW9qVHZzV0RvRmc9PQ==
  • Recora
  • Denton, TX

Job Description

Live Chat Support Agent

Job Title: Live Chat Support Agent

Classification: 1099

Work Structure: Fully Remote

Shift: 10am-6pm ET Monday-Friday

Team: Enrollment Operations

Reports to: Product Manager

Location: United States

Compensation: $15-18 per hour

About Us

We are a mission-driven organization of clinicians, engineers, and professionals dedicated to transforming cardiovascular health. Our focus is on reducing the impact of heart disease through innovative solutions. Leveraging evidence-based research and telemedicine, we deliver specialized exercise and wellness programs tailored to older adults. Our goal is to enhance patients' lives by promoting heart health and offering exceptional care that makes a lasting impact.

Job Summary

We are expanding rapidly and are looking for a compassionate, tech-savvy Live Chat Support Agent to be the first point of contact for individuals seeking to improve their heart health. In this role, you'll engage with potential patients via live chat, providing clear, empathetic, and informative responses to their questions. You'll also play a key role in coordinating with our team to ensure timely follow-ups and callbacks, while helping triage and monitor missed calls and messages.

This is a meaningful opportunity to directly support individuals on their journey to better heart health and to contribute to a mission that's changing lives across the U.S.

Key Responsibilities

  • Respond to live chats from potential patients with professionalism, warmth, and clarity
  • Answer basic concepts related to our program offerings
  • Monitor and triage missed calls and messages, escalating as needed
  • Coordinate with internal team members to ensure timely patient follow-ups
  • Maintain accurate records of interactions in our CRM
  • Communicate efficiently across platforms like Slack to keep workflows running smoothly

Qualifications

  • Customer service experience especially in a healthcare, wellness, or mission-driven setting
  • A passion for improving heart health and empowering individuals to take action
  • Ability to clearly explain health-related topics in a simple, empathetic way
  • Excellent written communication skills and a calm, helpful demeanor
  • Experience using CRMs, Slack, and/or chat support tools (a plus)
  • Prior experience as a live support/chat agent (a plus)
  • Self-Starter: Highly motivated and proactive, able to take initiative without requiring constant direction.
  • Growth-Oriented: Excited to grow into an integral role within our company and contribute to our long-term vision.

Additional Information

This role requires adherence to HIPAA and company confidentiality guidelines. All employees must pass a background check.

*Note: This is a 1099 contractor position

Recora

Job Tags

Hourly pay, For contractors, Remote work, Monday to Friday, Shift work,

Similar Jobs

Complete Staffing Solutions

Executive Assistant Job at Complete Staffing Solutions

 ...hoc processes, and precision to the everyday. No two days will look the same. You might coordinate trade show logistics, manage podcast scheduling, build filing systems, organize travel, decorate the office, coordinate with craftspeople, or handle customer communications... 

Belva.ai

Senior React Developer Job at Belva.ai

 ...About Us: We are seeking a talented and experienced Senior React Developer to join our team. Were a trailblazing A.I. company,...  ...experiences.- Contribute to the growth and mentorship of junior developers and potentially lead project teams.- Drive innovation... 

Sideworx Connect USA

CDL Class A Drivers - Appalachian Basin Job at Sideworx Connect USA

 ...Class A CDL Driver - Oilfield Operations We are looking for reliable and experienced Class A CDL Drivers to join our oilfield operations team in the Pennsylvania/Ohio/West Virginia region. As a crucial part of our team, you'll transport equipment and materials safely... 

Gentiva Hospice

Certified Nursing Assistant Hospice Aide Job at Gentiva Hospice

 ...Overview Deliver Comfort. Honor Dignity. Transform Care. Are you a Hospice Aide or Certified Nursing Assistant (CNA) who finds purpose in providing compassionate, hands-on care during lifes most meaningful moments? We believe every day is an opportunity to... 

Alpha Public Schools

Education Specialist (25-26) Job at Alpha Public Schools

 ...charter schools committed to providing access to an outstanding education. Join us as we prepare students in TK-12th grade for success in...  ...Alpha Education Specialists are expected to: Serve as a special education teacher, which includes creating lesson plans based on...