Level I Remote Support Job at Vets Hired, San Diego, CA

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  • Vets Hired
  • San Diego, CA

Job Description

About the job Level I Remote Support


Job Overview

We are currently seeking a full time Tier I Support Engineer with a minimum of 2 years of extensive hands on experience with desktop support including o365, Desktop Support and client facing experience.

Responsibilities
  • Provide phone support and remote remediation for complex issues
  • Troubleshooting and resolving customer system problems across a broad range of technologies
  • Provide remote installations of new software and upgrades
  • Provide remote installation of service Packs and security updates
  • Provide helpdesk support including analyzing and resolving end-user issues
Skills & Experience
  • Knowledge of Microsoft operating systems and desktop applications
  • Experience with installing, configuring, and administering a broad range of technologies
  • Excellent written and verbal communication skills
  • Knowledge of Citrix, VMware and Microsoft Systems Administration is a plus
  • Certifications a plus
Vets Hired

Job Tags

Remote job, Full time,

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