Job Description
Frank Darling is an online female-founded fine jewelry brand making custom engagement rings more accessible than ever before. We’ve been featured in Vogue, WSJ, Bloomberg, Glossy, and a number of other publications for our design, sustainability, and modern take on the bridal category.
We have an immediate, on-site opening for a Bespoke Designer. The ideal candidate is a design-savvy, detail-oriented jewelry professional that thrives in a fast-paced, hands-on environment with strong interpersonal skills.
Key Duties and Responsibilities:
- Respond quickly to inbound phone calls, chats, and emails regarding wedding band appointments and purchase questions
- Guide clients through the process of choosing wedding bands and fine jewelry
- Confidently provide feedback on stack-ability and styling of collection styles
- Meticulously curate and design custom pieces per customer's requests
- Confidently providing real-time suggestions and compromises for the perfect look, prioritizing longevity and functionality.
- Advise clients on practicality vs design
- Advise clients on the differences between lab-grown diamonds, natural diamonds, and moissanite as well as gemstone options
- Advise clients on all aspects of ring selection, from prong thickness to band thickness and setting style
- Advise clients on all aspects of fine jewelry selection, from necklace and bracelet length, metal type, thickness, and stackability
- Empower clients to feel confident in their jewelry addition(s)
- Meet sales goals and close sales efficiently
- Work with original designer, if needed, to collaborate on design and construction
- Maintain and nurture client relationships as the main point of contact for all sale requirements
Requirements and Experience:
- Strong knowledge of fine jewelry styles and trends
- A keen eye for detail and a high level of empathy and professionalism
- Ability to work proactively and think creatively to solve problems as they arise
- Organized and comfortable multitasking and juggling many client requests at once
- 1+ years sales experience in jewelry sales or bridal sales
- Extremely detail oriented and organized
- Computer Savvy and able to use multiple computer programs
- Excellent communication skills
Job Details:
- Full time on site role located in Boston, MA
- Office hours are 10AM to 6PM
- Available schedules: Thursday - Monday
Benefits:
- Equity Compensation. Every Frank Darling team member receives a stock option package to share in the upside of the company's success.
- Insurance. Medical and dental insurance kicks in on the first day of your 2nd month!
- 401k. Optional 401k program.
- Paid Time Off. A flexible, unlimited paid time off policy enables motivated goal oriented team members to recharge.
- Pre-Tax Commuter Benefits.
- Employee Discounts. A generous discount program for you, your friends, and your family to make it easy to wear and gift Frank Darling.
Job Tags
Full time, Immediate start, Flexible hours,