Job Description

Frank Darling is an online female-founded fine jewelry brand making custom engagement rings more accessible than ever before. We’ve been featured in Vogue, WSJ, Bloomberg, Glossy, and a number of other publications for our design, sustainability, and modern take on the bridal category.

We have an immediate, on-site opening for a Bespoke Designer. The ideal candidate is a design-savvy, detail-oriented jewelry professional that thrives in a fast-paced, hands-on environment with strong interpersonal skills.

Key Duties and Responsibilities:

• Respond quickly to inbound phone calls, chats, and emails regarding wedding band appointments and purchase questions
• Guide clients through the process of choosing wedding bands and fine jewelry
• Confidently provide feedback on stack-ability and styling of collection styles
• Meticulously curate and design custom pieces per customer's requests
• Confidently providing real-time suggestions and compromises for the perfect look, prioritizing longevity and functionality.
• Advise clients on practicality vs design
• Advise clients on the differences between lab-grown diamonds, natural diamonds, and moissanite as well as gemstone options
• Advise clients on all aspects of ring selection, from prong thickness to band thickness and setting style
• Advise clients on all aspects of fine jewelry selection, from necklace and bracelet length, metal type, thickness, and stackability
• Empower clients to feel confident in their jewelry addition(s)
• Meet sales goals and close sales efficiently
• Work with original designer, if needed, to collaborate on design and construction
• Maintain and nurture client relationships as the main point of contact for all sale requirements

Requirements and Experience:

• Strong knowledge of fine jewelry styles and trends
• A keen eye for detail and a high level of empathy and professionalism
• Ability to work proactively and think creatively to solve problems as they arise
• Organized and comfortable multitasking and juggling many client requests at once
• 1+ years sales experience in jewelry sales or bridal sales
• Extremely detail oriented and organized
• Computer Savvy and able to use multiple computer programs
• Excellent communication skills

Job Details:

• Full time on site role located in  Boston, MA
• Office hours are 10AM to 6PM
• Available schedules:  Thursday - Monday

Benefits:

• Equity Compensation.  Every Frank Darling team member receives a stock option package to share in the upside of the company's success.
• Insurance.  Medical and dental insurance kicks in on the first day of your 2nd month!
• 401k.  Optional 401k program.
• Paid Time Off. A flexible, unlimited paid time off policy enables motivated goal oriented team members to recharge.
• Pre-Tax Commuter Benefits.
• Employee Discounts. A generous discount program for you, your friends, and your family to make it easy to wear and gift Frank Darling.

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