Job Description

Job Description

Job Description

Managed Services Provider seeks a Highly Skilled/Proficient IT Systems Administrator to join our customer support team!

Are you ready to take your IT career to the next level? Join our dynamic team as a System Administrator and become a trusted advisor to our clients. This is not your typical Systems Administrator role. You'll spend most of your time visiting customers on-site, managing their environments, and building strong business relationships. You'll work with various technologies and end users, providing top-tier IT support to our extensive client base in and around the Denver Metro area. Adaptability is crucial due to the diverse office cultures and technologies you will encounter. If you have a passion for technology, excellent communication skills, and a business mindset, we want to hear from you!

• This is NOT a remote position and requires an office and onsite client presence
• Minimum of 5 years relative IT industry experience
• Industry Certification or degree is a must to be considered.

Responsibilities will include:

• Manage and support a set number of on-site clients with a regular schedule.
• Provide desktop support over the phone and in-person, troubleshooting a variety of network and end-user systems.
• Develop and document technical procedures and end-user guides.
• Seek ways to apply technology to business processes.
• Research and provide information on technical trends.
• Collaborate with our team of technology professionals to deliver best-in-class IT support to over 1600 endpoints.
• Execute sensitive data backup and restoration procedures.

Skills/Qualifications:

• A desire and aptitude to learn and grow as an IT professional, always challenging yourself and helping others.
• Excellent customer service and interpersonal skills.
• Strong verbal and written communication skills.
• Ability to effectively troubleshoot and diagnose issues, following them to resolution.
• Strong critical thinking and analytical skills.
• Detail-oriented, a fast learner, and able to think on the fly.
• Ability to handle confidential information with utmost respect for the client.
• Ability to work effectively both independently and in a team setting.
• Extensive knowledge of Windows desktop, server, and networking systems and protocols.
• Solid understanding of firewall concepts and cloud-based technologies.
• Solid understanding of virtual system management using VMWare or Hyper-V.

Minimum Requirements:

• Minimum of 5 years of relevant IT industry experience.
• Technical certification or IT degree is required.
• Must be legally eligible to work in the United States.
• Must be 21 years of age and possess a valid driver’s license.
• Must have reliable transportation.
• Must have proof of active automobile liability insurance that meets Colorado State Law requirements.

Why Join us?

• Flexibility: Enjoy a flexible work schedule that allows you to balance work and life.
• Growth Opportunities: We believe in continuous learning and provide opportunities for professional growth and development.
• Supportive Environment: Work in a supportive environment where your contributions are valued, and you are not micromanaged.
• Comprehensive Benefits: We offer a full range of benefits including Medical/Dental/Vision, Retirement, and many others.
• Community Impact: Be part of a company that believes in giving back to the community and helping others succeed.

Our Team Culture:

• Collaborative: We foster a collaborative environment where team members support each other and work together to solve problems.
• Innovative: We encourage innovation and creativity, always looking for new ways to improve our services and processes.
• Inclusive: We value diversity and strive to create an inclusive workplace where everyone feels welcome and respected.
• Fun: We believe in having fun while working hard. Our team enjoys social events, team-building activities, and celebrating successes together.
• Customer-Focused: We are dedicated to providing exceptional service to our clients and building long-lasting relationships based on trust and reliability.

About initial.IT:

Founded in Denver in 2001, Initial.IT has been providing top-level IT support to many firms in the Denver metro area. Our client focus is in the Architectural and Engineering vertical. We offer a flexible work schedule, the opportunity to not be micromanaged, and the belief that everyone deserves an opportunity to succeed, grow, and give back. We are an Equal Opportunity Employer and offer a full range of benefits including Medical/Dental/Vision, Retirement, and many others.

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