Job Description

Job Description

Job Description

Insurance Customer Service Representative

Location: Chicago, IL 60631 (Near O’Hare Airport)

Pay Rate: $24.70 per hour

Schedule: 40 hours per week | Training onsite for 7–8 weeks, then hybrid (3 days onsite, 2 days remote)

Job Type: Contract-to-Hire

Client: A leading organization in the insurance industry

Our client in the insurance industry, located in Chicago near O’Hare Airport, is seeking a  Customer Service Representative to support their Worksite Insurance team. This is a contract-to-hire opportunity offering $24.70 per hour, with full-time hours and a hybrid schedule following an initial onsite training period.

Position Overview:

The Customer Service Representative will serve as the first point of contact for policyholders, providing support on insurance-related inquiries and requests. The ideal candidate is a strong communicator, problem-solver, and empathetic professional who is committed to delivering high-quality service.

Responsibilities:

• Respond to incoming calls from policyholders regarding insurance products, claims, billing, and service-related inquiries
• Provide accurate information regarding policy status and coverage
• Assist with basic troubleshooting for self-service tools
• Support claim intake and forward leads to the appropriate internal teams when needed
• Meet or exceed departmental KPIs including call quality, handle time, and documentation accuracy
• Participate in ongoing training, mentorship, and potential cross-functional support

Required Qualifications:

• 2–3 years of customer service experience, preferably in insurance or a related field
• High school diploma required; bachelor’s degree preferred
• Proficiency with basic computer applications and call center software
• Strong verbal and written communication skills
• Ability to manage multiple priorities and remain calm under pressure
• Willingness to work a flexible schedule between 7:30 AM and 6:00 PM CT

Preferred Experience:

• Familiarity with insurance policies and terminology
• Experience with worksite products and systems
• Prior exposure to claims handling or policy servicing

Additional Information:

• Interview process may involve two rounds, including an onsite interview
• Training is conducted onsite for the first 7–8 weeks; hybrid schedule applies afterward
• This role offers the potential to convert to a permanent position based on performance

Benefits:

Our comprehensive benefits package includes:

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement savings plan

Equal Opportunity Employer:

The Jacobson Group is committed to fostering an inclusive and equitable workplace that reflects the diverse communities we serve. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic as defined by applicable law. We believe diversity of thought, background, and experience strengthens our team and drives innovation. All employment decisions are based on qualifications, merit, and business needs.

The Jacobson Group is the leading provider of insurance talent. For more than 50 years, we have been connecting insurance organizations with professionals from the board room to the back room on both a permanent and temporary basis. We offer a variety of solutions including executive search, professional recruiting, temporary staffing, subject matter experts, and onsite and work-at-home operations support. Regardless of the need or situation, Jacobson is the insurance talent solution.

Company Description

The Jacobson Group is the leading provider of insurance talent. For more than 50 years, we have been connecting insurance organizations with professionals from the board room to the back room on both a permanent and temporary basis. We offer a variety of solutions including executive search, professional recruiting, temporary staffing, subject matter experts, and onsite and work-at-home operations support. Regardless of the need or situation, Jacobson is the insurance talent solution.

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