Job Description

Overview

We have an incredible opportunity for a dynamic Human Resources Generalist to join our growing New York Team!

About DO & CO

We have a passion for hospitality culinary delights on every banquet floor and in the sky. With the three business segments of Airline Catering, International Event Catering, Restaurants, Lounges & Hotels, we offer gourmet entertainment all over the world. We operate in 32 locations, 12 countries and 3 Continents, maintaining the highest standard of quality in both our products and services. We refine the classics, develop the unknown, and grow constantly sometimes beyond our own expectations.

What We Offer

• Salary range: $65,000 - $90,000 annually.
• Daily Complimentary Meals (Breakfast, Lunch and Dinner).
• An organization dedicated to fostering innovation; in pursuit of cultivating creativity, embracing new ideas and leveraging our impeccable standard for hospitality.
• Genuine career development opportunities, both nationally and internationally.
• The chance to collaborate and represent a leading force in the luxury global gourmet entertainment industry.

Responsibilities

• Serve as the primary contact for employee inquiries, concerns, and conflict resolution.
• Conduct investigations into employee complaints and workplace issues (non-management roles).
• Facilitate communication between management and staff across shifts and departments.
• Partner with supervisors to address performance issues and implement corrective action plans.
• Support employee engagement initiatives and culture-building programs.
• Assist with grievance procedures to maintain a positive labor relations environment.
• Ensure adherence to federal, state, and local employment laws.
• Maintain I-9 compliance and manage E-Verify processes.
• Support aviation-specific compliance requirements (TSA, FAA, USDA).
• Maintain accurate employee records and HRIS data integrity.
• Prepare and submit reports (EEO, OSHA, wage/hour compliance).
• Process terminations for non-management roles, including NCNS cases and quit notices.
• Support leave of absence and ADA interactive process with third-party administrator.
• Process workers compensation claims and coordinate return-to-work programs.
• Support performance review processes and merit increase recommendations.
• Partner with safety team to investigate incidents and near-misses.
• Support development and delivery of safety training programs.
• Ensure OSHA and food safety compliance.
• Coordinate DOT-mandated drug and alcohol testing.
• Manage workers compensation claims and medical treatment coordination.
• Support ergonomic assessments and injury prevention programs.

Qualifications

• Bachelors degree in HR, Business Administration, or related field.
• 35 years of progressive HR generalist experience (preferably in food service, hospitality, or manufacturing).
• Experience in unionized environments preferred.
• Airline/aviation industry knowledge a plus.
• SHRM-CP or PHR certification preferred.
• Advanced Microsoft Office Suite skills (Excel, PowerPoint).
• Experience with applicant tracking systems and recruitment tools.
• Knowledge of employment law and compliance requirements.
• Familiarity with food safety, aviation security, and 24/7 operations.
• Strong verbal and written skills; ability to engage a diverse, multilingual workforce.
• Analytical skills to handle complex employee relations issues.
• Maintain professionalism in handling sensitive information.
• Thrive in fast-paced, evolving environments.
• Experience working with a diverse, multicultural workforce.

Diversity & Inclusion Statement

DO & CO provides equal employment opportunities. Applicants will be considered for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other protected characteristic.

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