Job Description

Job Description

Job Description

Position Description:
IT Help Desk Analyst 2

DRC - Ohio Department of Rehabilitation & Correction
A help desk analyst 2 with preferred experience with Polycom RMX, Resource Manager, and endpoints along with Microsoft Office 365 , and can work successfully across multiple teams with professional written and oral communication.
ODRC expects help desk analyst 2/video support specialist with preferred experience with Polycom RMX, Resource Manager, and endpoints along with Microsoft Office 365, and can work successfully across multiple teams with professional written and oral communication.

Education:
Preferred Education:4-year college degree
Years of Relevant Experience: 2 years

Key Skills:

• Process and schedule for videoconference requests and manage other issues via telephone and email. Last year we scheduled over 12,000 conferences .
• Utilize Microsoft Office 365 .
• Assist with day-to-day management of videoconferencing operations for our multisite videoconferencing network.
• Use professional written and oral communication.
• Work successfully across multiple teams.
• Provide analytical and troubleshooting support for video endpoints and fiber networks.
• Support conference room meetings, point-to-point and multipoint (bridge) video teleconferences
• Prefer experience with Polycom and Cisco infrastructure and endpoints
• Provide limited audio/video support for management off-site activities
• Maintain strict confidentiality for all videoconferencing activities
• Report operational and technical issues to managers.

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