-Help Desk Analyst 2 at OH Job at Elite WorkForce Inc, London, OH

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  • Elite WorkForce Inc
  • London, OH

Job Description

Job Description

Job Description

Help Desk Analyst 2/ HDA2 (Video Support Specialist Replacement)

Location:London Ohio - DRC TEC

A help desk analyst 2 with preferred experience with Polycom RMX, Resource Manager, and endpoints along with Microsoft Office 365, and can work successfully across multiple teams with professional written and oral communication.

Education:

Preferred Education:4-year college degree

Years of Relevant Experience: 2 years

Key Skills:

Process andschedule for videoconference requestsand manage other issues viatelephone and email. Last year wescheduled over 12,000 conferences.

Utilize MicrosoftO365

Assist withday-to-day management of videoconferencing operations for our multisitevideoconferencing network

Use professionalwritten and oral communication

Work successfullyacross multiple teams

Provide analyticaland troubleshooting support for video endpoints and fiber networks

Support conferenceroom meetings, point-to-point and multipoint (bridge) video teleconferences

Prefer experiencewith Polycom and Cisco infrastructure and endpoints

Provide limitedaudio/video support for management off-site activities

Maintain strictconfidentiality for all videoconferencing activities

Report operationaland technical issues to managers.

Skill

Required / Desired

Amount

of Experience

Experience with Polycom RMX, Resource Manager, and endpoints

Highly desired

College Degree

Required4Years

Utilize Microsoft Office 365

Required

Use professional written and oral communication

Required

Work successfully across multiple teams

Required

Job Tags

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