Job Description

Description - External

This is an onsite position open to any qualified applicant in the United States.

About the group:

Cognizant’s Cloud, Infrastructure, and Security Services Practice (CIS) is all about accepting digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the constantly evolving needs of the digital era. Our broad approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to own the business in a secure environment.

* You must be legally authorized to work in United States without the need of employer sponsorship, now or at any time in the future *

Job Title: Field Services Technician

Location: Wyoming, IL

Roles & Responsibilities:

• Imaging and deployment of new laptops and mobile devices (BYOD).
• User onboarding/offboarding: setting up workplaces, managing laptops and devices, collecting assets.
• Update IT Assets inventory (when assets deployed to users or returned to stock or disposed)
• Coordinate with the Regional IT Manager the annual disposal of EOL IT assets.
• Provide Level 2 computer/application support.
• Fix hardware/software issues, engage vendor support for repairs.
• Resolve IT support incidents maintaining SLAs, and document support activities in ServiceNow.
• Monitoring the backups from the systems covered (typically Acronis) and perform DR restore tests.
• Update and patch client PC environments and local Server Infrastructure.
• Installing and updating approved software.
• Remediate any Rapid7 reported vulnerabilities, after review & approval with the Engineering department. Document any approved security exceptions. Including clear documentation in ServiceNow.
• Support network-connected infrastructure like AV systems, meeting rooms, access control, and video surveillance.
• Patching firmware on the hosts, Windows and all installed software per the corporate 'system vulnerability & patch management policy'.
• Ensure patching systems are mapped during agreed maintenance windows. Where applicable via WSUS update servers in the DMZ to all machines and manually address patching issues.
• Provide ‘hands and feet’ support to the Corporate IT infrastructure and Operations teams, for site IT infrastructure (server, storage, network, Wi-Fi, etc.)
• Support local, regional, and global IT projects, Corporate Cybersecurity and Compliance initiatives and continuous improvement programs.
• Follow the company IT policies and standards and ensure site compliance with internal controls.
• Support internal audit preparations and execution.
• IT procurement and vendor management.
• Support Regional IT Manager with Site budget planning and expense tracking.
• Provide site specific infrastructure IT support. E.g. site badge access, camera surveillance system, time & attendance system, visitor sign-in, more complex Meeting Room setups.

PCN Support requirements:

• Provide IT support for Computer systems in PCN areas in the plant. Excluding PLC’s, manufacturing equipment. This typically includes preparing computers with Windows LTSC, deploying systems in the correct VLAN/Subnet
• Monitor for any systems having Trellix AV update issues and remediate.
• Coordinate with the Corporate Network team any PCN firewall change requests.
• Manage the 'Site IT' owned physical and virtual servers in the DMZ
• Ensure physical security for IT managed PCN infrastructure (managing and reviewing access control system)
• Assist the Electrical - Engineering team with deploying new systems. Support is limited to deploying windows OS, ensuring the networking is setup correctly.
• Update BCRP documentation for "IT owned" areas of the PCN environment. Eg the DMZ environment, any Visio diagrams on PCN / DMZ network environments.
• Provide support for 'IT owned' areas of the PCN environment in case of a DR test, or when a full or partial DR is declared. For example, imaging/deploying systems, restoring data, providing required IT support to restore or deploy replacement systems/infrastructure.

Lab support requirements:

• Provide IT support for Computer systems in R&D Lab areas. This typically includes preparing computers with Windows LTSC, deploying systems in the correct VLAN/Subnet
• Monitor for any LAB PC systems having Trellix AV update issues and remediate (for non-domain joined systems)
• Supervising the backups from the systems covered (typically Acronis), and perform DR restore tests.
• Coordinate with the Corporate Network team any PCN firewall change requests.
• Ensure physical security for IT managed Lab infrastructure (managing and reviewing access control system)
• Assist the LAB team with deploying new systems, support is limited to deploying windows OS, ensuring the networking is accurately set up.
• Update BCRP documentation for "IT owned" areas of the LAB environment. Eg the DMZ environment, any Visio diagrams on LAB VLANs and DMZ network environments.
• Provide support for 'IT owned' areas of the LAB environment in case of a DR test, or when a full or partial DR is declared. For example, imaging/deploying systems, restoring data, providing required IT support to restore or deploy replacement systems/infrastructure.
• Coordinating the recovery efforts with the lab teams and vendors.

Salary and Other Compensation:

Applications will be accepted until March 09, 2025.

The annual salary for this position is between $49,000 - $92,500 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

· Medical/Dental/Vision/Life Insurance

· Paid holidays plus Paid Time Off

· 401(k) plan and contributions

· Long-term/Short-term Disability

· Paid Parental Leave

· Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

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