Job Description

About Us  

Additive Manufacturing Technologies is a leading provider of cutting-edge post-processing equipment for additive manufacturing, empowering industries to innovate and transform their production processes. We specialize in advanced post-processing technologies and are committed to delivering exceptional service and support to our customers. Join our dynamic team and play a key role in shaping the future of post-processing! 

Position Overview  

We are seeking a skilled and motivated Field Service Technician to install, maintain, and repair post-processing equipment for additive manufacturing at customer sites. This role requires a strong technical background, excellent problem-solving skills, and a passion for delivering outstanding customer service. The ideal candidate will thrive in a fast-paced environment and be willing to travel extensively to support our growing customer base. 

Key Responsibilities  

Installation and Setup  

• Install, configure, and calibrate post-processing equipment (e.g., de-powdering machines, surface finishing machines, part-dying equipment) at customer sites. 
• Conduct site inspections to verify compliance with safety, power, and environmental requirements. 

Maintenance and Repairs  

• Perform routine preventive maintenance to ensure optimal performance and longevity of AMT equipment. 
• Diagnose and troubleshoot mechanical, electrical, and software-related issues. 
• Replace or repair faulty components, ball valves, pumps, sensors, or motors. 
• Update firmware and software to the latest versions as required. 

Customer Support and Training  

• Provide on-site and remote technical support to customers, addressing operational issues and answering technical queries. 
• Train customers on the safe and effective use of additive manufacturing equipment, including software operation and material handling. 
• Using Fresh-Desk for customer support 

Performance Optimization  

• Perform regular on-site preventative maintenance of AMT equipment at customer facilities to ensure top performance. 
• Monitor and analyze equipment performance, identifying opportunities for improvement. 

Reporting and Documentation  

• Document service visits, including issues encountered, actions taken, and parts used. 
• Provide detailed reports to both customers and internal teams, highlighting equipment performance and maintenance recommendations. 
• Maintain accurate records of equipment history, warranties, and service schedules. 

Safety and Compliance  

• Conduct safety audits and risk assessments for equipment operation and maintenance. 
• Advise customers on proper safety protocols and hazard mitigation. 

Travel Requirements  

• This role requires approximately 75% travel, mostly within the US and Canada, but possible international travel should be considered. 
• 90% of travel required will be short jobs under 5-days.
• Travel will primarily involve visiting customer sites to install, maintain, and repair post-processing equipment for additive manufacturing. 
• Trips will mostly be within the US with limited travel to Canada. 
• The company covers all travel expenses, including flights, accommodation, meals, and transportation. 

Qualifications  

Education and Experience  

• Associate degree or higher in Mechanical Engineering, Electrical Engineering, or a related field (or equivalent experience) or 2+ years experience in a related field. 
• 2+ years of experience in field service, preferably with additive manufacturing, CNC, or industrial equipment. 
• Experience with 3D printing technologies (e.g., FDM, SLA, SLS) is highly desirable. 

Technical Skills  

• Strong mechanical and electrical troubleshooting skills. 
• Proficiency in reading and interpreting technical schematics and manuals. 
• Familiarity with CAD software and 3D printing materials is a plus. 
• Knowledge of industrial safety standards and protocols. 

Soft Skills  

• Excellent communication and customer service skills. 
• Ability to work independently and manage time effectively. 
• Strong problem-solving and critical-thinking abilities. 
• Willingness to learn and adapt to new technologies. 

Other Requirements  

• Valid driver’s license and passport. 
• Ability to lift up to 50 lbs and work in industrial environments. 
• Willingness to undergo background checks for international travel. 

Benefits  

• Competitive salary and percentage earned on parts sales. 
• Comprehensive health, dental, and vision insurance. 
• Paid time off and flex-time accrual while on travel assignments. 
• Company-provided tools, laptop, and mobile phone per diem. 
• Company credit card for expenses. 
• Ongoing training and professional development opportunities. 

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