Job Description

Essential Duties and Responsibilities: Act as a liaison between clients and PCC/ASM Global departments & PCC/ASM Global service partners. Conduct and attend client site visits, pre-conference, planning, and post event meetings. Assess client needs, obtains and organizes detailed information and requirements from clients, and manages the event as it relates to production internally. Provide exceptional customer service, hospitality, and prompt attention to the clients’ needs. Provide timely and accurate information necessary to produce the event. Manage multiple events and phases of event production. Act as key contact with the customer for communication and logistical requirements. Coordinate and distribute client event specifications with internal departments. Develop and adhere to event policies and standard operating procedures for the department. Create and develop event manifests, work orders, assist clients with room sets, A/V requirements, food & beverage recommendations, and labor needs. Ensure clients and contractors follow contractual terms and facility guidelines. Plan and review client and contractor event specifications, including all requirements and deadlines. Monitor events to ensure the event runs according to plan. Collaborate with the Philadelphia Visitors and Convention Bureau (PCVB), contractors, and internal partners. Manage event related decisions based on PCC/ASM Global policies and standard operating procedures. Maintain awareness and knowledge of surroundings to prevent accidents, specifically while on the exhibit hall floor. Oversee equipment rentals of PCC/ASM Global owned equipment to clients, including chairs, tables, risers. Coordinate assigned events and interfaces with managers of other events scheduled during the same time to avoid any conflicts regarding overall production. Notify Director of Event Management & Business Analysis if facilities or equipment need repair or replacement. Attend and participate in workshops, seminars, meetings, and other training programs to keep well-informed of current industry practices. When group is in house, Event Manager must be accessible through email, phone, or cell phone 24 hours per day, including holidays, in the event of an emergency impacting the assigned events. Become familiar with and model the operating policies and procedures of the Pennsylvania Convention Center and the PCC/ASM Global Code of Ethics. Operate across several disciplines and navigates through a wide variety of situations. Perform related work as required by job assignment. Work irregular schedule as required overseeing assigned events. Performs other assigned duties as required, functions and special projects as assigned by the Director of Event Management and Business Analysis. Serves as manager on duty as required. Qualifications: Bachelor’s Degree in hospitality, business, facility management or related field. Minimum 3 years of experience in the hospitality industry and/or customer service. Minimum 3 years of event planning, meeting planning, or production experience. CMP (Certified Meeting Planner) - preferred. Skills and Abilities: Exceptional interpersonal, organizational, communication (both written and verbal), and presentation skills. Excellent negotiation skills. Excellent business judgment and willingness to make timely decisions. Excellent planning, organizing, and prioritizing work activities, using time efficiently and develop realistic action plans. Ability to respond effectively to the most sensitive inquiries or complaints. Ability to multi-task effectively and efficiently. Must be self-motivated. Ability to work within the Ungerboeck Event Management software (EBMS) application (after training). Ability to identify and resolve problems in a timely manner, gathers and analyzes information accurately and skillfully. Must be energetic, forward-thinking, creative individual with high ethical standards. Ability and willingness to work irregular schedules and hours in fast-paced environment. Must portray an appropriate professional image and attitude. Strong computer skills. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to walk extensively, occasionally required to kneel, climb to high walkways or balance. The employee must occasionally lift and/or move up to 50 pounds. Note: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

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