Job Description

Who we are: Guidesly is revolutionizing the outdoor recreation industry by connecting scuba, watersports and fishing guides and instructors to their guests through innovative SaaS platforms and mobile applications. As a dynamic start-up rooted in a culture of hard work and innovation, we leverage AI technologies to empower guides and help them grow their businesses in the outdoor recreation sectors. What you'll do: As a Guide Support Representative , you will play a critical role in fostering product adoption, training, and increasing utilization among our scuba, watersports and fishing instructors and guides. Reporting to the Guide Success Manager, you will provide hands-on support, deliver engaging training sessions, and proactively be a resource for guides navigating our SaaS tools. This role requires a deep understanding of the scuba and watersports industries, a passion for helping small businesses thrive, and a willingness to travel for live events and training. Key Responsibilities: Product Support & Adoption: Act as the primary point of contact for dive shops, watersports and fishing guides using our platforms, ensuring they have the tools and knowledge to succeed. Collaborate with the product team to provide feedback and improve the user experience tailored to the recreational watersports and fishing industries. Drive the onboarding success of new guides and instructors, focusing on key performance metrics for product adoption and maximizing platform utilization through outbound and inbound engagement activities. Business Development & Onboarding: Act as a master networker - identify and develop new business opportunities with dive shops, watersports operators and fishing guides in Florida. Guide new partners through the onboarding process, ensuring they are fully integrated into Guidesly's platform and set up for success. Provide ongoing support and resources to partners to help them optimize their use of Guidesly's tools and services. Training & Enablement: Design and deliver in-person and virtual training sessions tailored to the needs of scuba instructors, watersports and fishing guides. Develop user guides, FAQs, and training materials to support product usage, increase guide engagement, and build community amongst guides and instructors. Travel as needed to provide live on-site training and support at events or guide/instructor meetups. Industry Expertise & Advocacy: Build strong relationships with guides/instructors and shop owners by understanding their unique challenges and speaking their language. Act as an advocate for the guide/instructor community within Guidesly, ensuring their needs are heard and addressed. Stay current on trends and innovations in the scuba, watersports and fishing industries to better serve guides/instructors and shop owners. Event and In-Person Support: Represent Guidesly at industry events, conferences, and guide/instructor gatherings, showcasing the value of our platforms, services, and technology. Coordinate logistics for training and engagement opportunities during events and meetups. Qualifications: Demonstrated knowledge or experience in scuba diving, watersports, fishing and the broader outdoor recreation industry. Strong interpersonal and communication skills, with an ability to connect with diverse individuals. Previous experience in SaaS customer support, training, or related roles is a plus. Self-motivated, adaptable, and excited to thrive in a start-up environment. Willingness to travel to shops, marinas, events and training sessions. Passion for empowering small businesses and helping them succeed. Why Join Us: Work in the heart of Florida's vibrant scuba, watersports and fishing communities. Join a collaborative, AI-driven company culture focused on empowering guides/instructors and providing strong growth opportunities for motivated individuals. Enjoy opportunities to travel and immerse yourself in the scuba, watersports and fishing industries. Play a key role in shaping the future of the guide and instructor industry. Guidesly

Job Tags

Similar Jobs