Job Description
Dispatcher Job Description:
We are seeking a detail-oriented and organized individual to join our team as an HVAC and Plumbing Dispatcher. As a Dispatcher, you will be crucial in coordinating and scheduling HVAC and Plumbing service calls, ensuring timely and efficient dispatch of technicians. Your ability to prioritize and communicate effectively will contribute to the smooth operation of our service department and exceptional customer service. This is a work-from-home position, allowing you to work remotely while staying connected to our team and customers.
Location: Phoenix, AZ 85027
Employment Type: Full Time
Schedule:
(Your schedule may change dependent on companies needs)
Monday - Friday: 7:00 AM to 4:00 PM
Monday - Friday:8:00 AM to 5:00 PM
Monday - Friday:10:00 AM to 7:00 PM
Rotating Weekends: 8:00 AM to 5:00 PM
Pay: $17 to $20 per hour dependent on experience
Benefits/Perks:
Competitive Compensation
Retirement Options
Health Insurance
Dental
Vision
Life insurance
Company Matching 401K
Gym membership reimbursement
Paid PTO and Holidays
Growing Opportunities within the Company
Responsibilities:
Receive incoming service requests and customer inquiries via phone, email, or online
Gather customer information, including contact details, location, and HVAC and plumbing issue description
Schedule and dispatch appropriate HVAC and plumbing technicians to service calls based on skillset, availability, and proximity
Coordinate and prioritize service calls to maximize efficiency and minimize travel time between jobs
Maintained accurate and up-to-date records of service calls, technician assignments, and customer interactions in the dispatching system
Monitor technician progress and update customers regarding arrival times or any delays
Communicate with technicians and provide necessary job details, including customer information, job requirements, and special instructions
Address customer concerns or escalations professionally and on time, ensuring customer satisfaction
Collaborate with other departments, such as the service manager, technicians, and customer service representatives, to streamline operations and improve service delivery
Experience / Requirements:
High school diploma or equivalent
Proven experience as a dispatcher or in a similar role, preferably in the HVAC or plumbing industry
Excellent verbal and written communication skills, with the ability to interact professionally with customers and technicians
Strong organizational skills and the ability to multitask and prioritize tasks in a fast-paced environment
Proficient computer skills and experience using dispatching software or similar systems
Knowledge of HVAC and plumbing systems and terminology (preferred but optional)
Ability to remain calm and composed under pressure and effectively handle unexpected situations or changes in scheduling
Strong problem-solving and decision-making abilities
Familiarity with local geography and routes for efficient dispatching
Availability to work flexible hours, including evenings and weekends, as needed
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