Job Description

Role: DR Specialist


Long Term


Remote

OptumCare is working through the pipeline of work to achieve UnitedHealth Group's Enterprise Governance, Risk, and Compliance (eGRC) Enterprise Information Security Policy 12A, along with legal and regulatory requirements. The OptumCare DR Specialist is vital to minimize the aggregate risk and impact to UnitedHealth Group (UHG) and related entities from the occurrence of DR Events, focused on the overall viability to survive a DR Event.


The DR Specialist is responsible for coordinating the planning and the completion of DR Playbooks, conducting exercises, identifying strengths and weaknesses in the recovery strategy, and providing recommendations to improve the business technology resiliency needed to provide recovery and testing results that support investment decisions to implement disaster avoidance and impact reduction strategies.


Mandatory Skills Description:


Soft Skills:
•Problem-solving skills and demonstrate the ability to handle difficult or unexpected situations. Including the ability to define the problem, generate alternate solutions or workarounds, and evaluate and document the service improvement plans.
•Exhibit strong interpersonal skills and foster team and cross-functional collaboration with other teams to resolve major incidents quickly and effectively.
•Demonstrate strong verbal and written communication capability to clearly and accurately communicate audience-appropriate technical issues and related activities to IT, the business, and end-users.
•Demonstrate a competent ability to provide immediate support in a demanding role, commanding and controlling major incident activities, maintaining a calm demeanor with focused engagement.
•Detailed-oriented, organized, and able to prioritize work in a fast-paced, reactive role.


Preferred Qualifications:
•ITIL4 Certified with skilled knowledge of the Incident Management Practice Guide
•Excellent verbal and written communication skills.
•Skilled experience with the ServiceNow cloud computing platform for IT Service Management.
•Experience with the PagerDuty cloud computing SaaS incident response platform.
•Minimum 3 years of experience coordinating and driving Major Incident restoration activities.


Nice-to-Have Skills:


Ability to work rotating shifts and/or support on-call responsibilities in a 24/7/365 healthcare organization. Futran Tech Solutions Pvt. Ltd.

Job Tags

Immediate start, Remote job, Shift work, Rotating shift,

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