CX Technology Enablement Specialist Job at BILL, United States

UjlhMHNWelIyeHVnT25mN3JEVHVzMlhuR1E9PQ==
  • BILL
  • United States

Job Description

Innovate with purpose

 

At BILL, we believe in empowering the businesses that drive our economy. By replacing outdated financial processes with innovative tools, we help businesses—from startups to established brands—make smarter decisions and gain control of their operations. And we don’t stop there: we’re creating the future of financial automation so businesses can spend more time on what matters.

 

Working here means you become part of a vision-driven team that’s ready to tackle challenges and build cutting-edge solutions. We value purpose, drive, and curiosity—and we thrive in a fast-paced, ever-changing environment. Whether in one of our offices in San Jose, CA, Draper, UT, or working remotely, BILLders collaborate to deliver real impact for businesses that need more time in their busy weeks.

 

At BILL, we listen, learn, and lead—fostering collaboration and a drive for continuous growth. We’re committed to building a diverse and inclusive workplace that values each person’s unique skills and experiences. Even if you don’t meet every requirement, we’d love to hear from you—you might be just what we’re looking for, whether in this role or another.

 

✨ Let’s give businesses more time for what matters.

Make your impact within a rapidly growing Fintech Company

Customer Experience (CX) is a group of bold, goal oriented, fast moving and customer obsessed individuals who care deeply for each other’s success, growth and development. We take fierce pride in the opportunity our CX team has to positively impact customers' businesses and their lives. We appreciate and celebrate our past but we are constructively dissatisfied about the opportunities we have in hand and the future we need to build. We are now writing the next chapter of our customer experience journey that we are referring to as CX 2.0. Our future roadmap will bring the best of our customer-obsessed frontline associates and the humanized digital experiences together, for an effortless and seamless experience for our customers . As part of the CX 2.0 journey, we are looking for bold, inspiring and innovative team members to join our CX team to make a meaningful impact to our CX team members, customers and BILL brand as a whole.

This role will be a member of BILL CX Operations team and has a unique and inspiring opportunity to support our CX agent systems, tools, and automation. Beyond the functional responsibility, this team member will be a contributor to the CX Service Enablement team in building CX 2.0, our next chapter in transforming our service and support.

  • Administer and oversee various CX systems and tools, including configurations, day to day management, and ongoing enablement
  • Support system and tool issues and troubleshoot incidents as needed
  • Partner with cross functional teams to represent the needs of the CX teams including intake, handoffs, and prioritization
  • Track KPIs to measure performance at the individual and segment level, as well as overall impact on tool enablement and adoption
  • Support Salesforce Service Cloud implementation and ongoing maintenance
  • Other duties as assigned

We’d love to chat if you have:

  • Experience with CRM, Project Management, Contact Center technology and success tools such as: Salesforce, Five9, Amazon Connect, MaestroQA, Calabrio, and AI contact center tools
  • 5+ years of experience in Customer Operations within a SaaS or FinTech environment
  • 5+ years of experience in Operations, Program Management, or Field Enablement roles
  • Bachelor's degree in business, economics, or other quantitative disciplines, or equivalent experience
  • Experience developing and implementing processes, programs, & operating rhythms in an agile environment
  • Intermediate proficiency in data analysis tools such as Tableau, Excel, and Google Sheets
  • Effective communication and presentation skills, including experience presenting to senior leadership
  • Proven ability to work independently and prioritize tasks across all levels of an organization
  • Experience collaborating with cross-functional teams and communicating across multiple geographies
  • High attention to detail, strong work ethic, a can-do attitude, and an ability to meet tight deadlines
  • Demonstrated success in identifying areas for process improvement and implementing effective solutions

This role offers a hybrid option with 2 days per week in-office if you are within 50 miles of our Draper, UT, or San Jose, CA offices. If you reside beyond this radius, the role is eligible for fully remote work within the United States.

#evergreen

Our ranges for each role and job level are based on a variety of factors including candidate experience, expertise, and geographic location and may vary from the amounts listed below. The role is also eligible for a competitive benefits package that includes: medical, dental, vision, life and disability insurance, 401(k) retirement plan, flexible spending & health savings account, paid holidays, paid time off, and other company benefits. The estimated salary ranges noted below roles in the specific geographic zones

Zone 1- San Francisco Bay Area CA (includes HQ), New York City, Seattle

$114,400—$142,500 USD

Zone 2- CA (Non San Francisco Bay Area), Austin TX, Massachusetts

$10,300—$128,200 USD

Zone 3 -Utah (includes Utah office), Houston TX (office), Florida, North Carolina

$97,200—$121,100 USD

What’s in it for you? 

Redefining how businesses automate their work is a fast-paced, exciting, and fun environment. But we also have benefits and perks to ensure the magic isn’t only experienced by our customers, but by our employees as well. 

Here is a preview of some of the amazing benefits here at BILL:

  • 100% paid employee health, dental, and vision plans (choose HMO, PPO, or HDHP)
  • HSA & FSA accounts 
  • Life Insurance, Long & Short-term disability coverage
  • Employee Assistance Program (EAP)
  • 11+ Observed holidays and wellness days and flexible time off 
  • Employee Stock Purchase Program with employee discounts
  • Wellness & Fitness initiatives
  • Employee recognition and referral programs
  • And much more

Don’t believe us? Check out our culture, benefits, and teams on our career site , LinkedIn Life , or YouTube pages.

BILL is an Equal Opportunity Employer that values diversity and inclusion. We believe our best ideas come from the unique stories, perspectives, and experiences of our team members. We welcome people of all backgrounds, abilities, and identities to bring their authentic selves and contribute to our culture.

We are committed to a transparent, inclusive hiring process that reflects our values. If you need accommodations at any stage, please contact interviewaccommodations@hq.bill.com .

Our Applicant Privacy Notice describes how BILL treats the personal information it receives from applicants.

Job Tags

Holiday work, Full time, Temporary work, Flexible hours, 2 days per week,

Similar Jobs

UW Health

Associate Chaplain Job at UW Health

 ...weekend and overnight. This position is located at University Hospital in Madison, WI. Hours may vary based on the operational needs of...  ...care experience to UW Health. We are seeking an Associate Chaplain to: Offer spiritual care services to patients and families... 

DSV - Global Transport and Logistics

Freight Forwarder, Gateway Air Import Job at DSV - Global Transport and Logistics

 ...is local and close to our customers. Read more at Location: Torrance, CA Division:Air & SeaUS Job Posting Title: Freight Forwarder, Gateway Air Import - 90345Time Type: Full Time Summary An Air Import Gateway Freight Forwarder will be responsible... 

Household Staffing

Thurs-Sun or Fri-Mon Nanny in Manhasset Job at Household Staffing

A private family located in Manhasset, Long Island is seeking an experienced Nanny to join their team. The Nanny would be working alongside a set of Rotational Nannies as their 3rd Nanny. The family will be moving to NYC in the summer. The Ideal Candidate: A native...

Chicago Public Schools

Be a School Counselor at Chicago Public Schools Job at Chicago Public Schools

Description: Thank you for your interest in being a School Counselor with Chicago Public Schools! We have opportunities across the city to support thousands of students. Submit your information here if you have a teaching certificate in Illinois (endorsed as a school...

Ladgov

Musician Director Job at Ladgov

The applicant shall select music and submit to the pastor one week in advance or receive music selections by the pastor one week in advance.The applicant shall synchronize worship products such as song selection and presentation formats with the Installation Chaplains...