Job Description
Company Description
COMPANY OVERVIEW
Transforming the way companies Design, Manufacture, Connect to, and Service their products, EAC Product Development Solutions (EAC) is a complete source for your product development needs. EAC has been an industry leader for over 27 years and our experts help guide companies to achieve their strategic business goals and optimize their technology, systems, people, and processes for long-term success.
EAC CULTURE:
POSITION OVERVIEW - This position is USA remote (or if in the Minneapolis, MN area it can be hybrid).
The Technical Support Specialist will join a dynamic Windchill PLM support team known for its extensive experience and enthusiasm. Emphasizing collaboration, communication, and customer-centricity , you'll take on a diverse range of responsibilities, working closely with both our clients and the broader PTC product development team. As the primary point of contact for customer issues, you'll swiftly address software concerns, employing thorough root cause analysis and resolution techniques to ensure customer satisfaction.
Our Customer Experience team is dedicated to delivering a seamless PTC customer journey, aiming to surpass expectations and propel customers towards unprecedented success. Leveraging deep product knowledge and superior customer support skills, team members strive to consistently meet or exceed customer needs in every interaction.
Job DescriptionResponsibilities, skills, and knowledge may be representative, but not all-inclusive of those commonly associated with the position.
An equivalent combination of education, training and experience will be considered.
COMPENSATION
Annual Salary $60K
BENEFITS
Work Environment
Environmental or atmospheric conditions commonly associated with the performance of the functions of this job.
PHYSICAL ABILITIES
Physical abilities that are commonly associated with the performance of the functions of this job. The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
NOTE: This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees may be required to follow other job-related instructions and to perform other job-related duties as requested, subject to all applicable state and federal laws. Certain job functions described herein may be subject to possible modification in accordance with applicable state and federal laws.
NOTE TO COLORADO RESIDENTS: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or date of school attendance or graduation. You will not be penalized for redacting or removing this information.
EEO Statement: EAC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identify or expression, or any other characteristic protected by federal, state, or local laws.
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