Job Description

We are working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Lisbonbased Germanspeaking Customer Representative to join their teams in Lisbon.

Position: Customer Service Representative

Location: Lisbon Portugal

Work Model: Onsite hybrid remote

Employment Type: Fulltime

Remuneration: Base salary bonuses

Duties and Responsibilities:

• Customer Interaction: Respond to customer inquiries across chat email and phone channels covering a variety of topics including products (sports casino poker) and cashier operations.
• ProblemSolving: Assess specific customer concerns and take appropriate action to address and resolve their needs.
• Collaboration: Work closely with teams based in different locations to achieve common goals.
• Reporting: Identify and report system irregularities and customerfacing issues to the relevant department.
• Service Excellence: Adhere to Standard Operating Procedures (SOP) and maintain a commitment to delivering highquality service.

Requirements:

• Language Skills: Proficiency in German (C1 level) and businesslevel English.
• Communication: Excellent written and verbal communication skills with a strong level of interpersonal skills.
• Calm Under Pressure: Ability to remain calm and composed under pressure confidently handling a wide range of customer inquiries.
• Adaptability: Perform well in a fastpaced multicultural and dynamic environment.
• Personality: A flexible creative and driven personality that thrives in a multitasking environment.
• TechSavvy: General computer knowledge including MS Office and Internet.
• Interest: A passion for sports casino and poker products is a plus; relevant training will be provided.
• Schedule: Shift rotation from MonFR between 8AM and 6PM

Offer:

• Permanent Contract: Stability with a permanent working contract.
• Food Allowance: Monthly food allowance to support your living expenses.
• Health Insurance: Comprehensive health coverage.
• Birthday Leave: Enjoy 1 extra day of leave on your birthday each year.
• Referral Program: Benefit from referring friends to the company.
• Hybrid Work Model: Work from home 3 days a week and 2 days in the office on average.
• Additional Benefits: Access to LinkedIn Learning Employee Assistance Tool complimentary fruit and coffee in the office local partner protocols and much more!

Ready to take on a new challenge in Lisbon with a team that values flexibility creativity and highquality service Apply now and make a difference!

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