Customer Service Universal Specialist - Online Operations Job at Central Pacific Bank, Honolulu, HI

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  • Central Pacific Bank
  • Honolulu, HI

Job Description

Customer Service Universal Specialist - Online Operations Join to apply for the Customer Service Universal Specialist - Online Operations role at Central Pacific Bank . This role involves providing high-level customer service, including working in-branch as a teller and over the phone in the call center. You will be the face and voice of the bank, helping customers meet their financial goals through product and service offerings tailored to their needs. The position supports chat and online new accounts, reviews new deposit accounts, adheres to regulatory requirements, responds to inquiries via calls, chats, and emails, and builds customer relationships. You will also identify potential fraud, assist with digital banking services, perform outbound calls, manage multiple chats, and support various bank initiatives. Additionally, you will serve as a backup for the call center and assist with internal inquiries and escalations. Minimum Qualifications: High School Diploma or GED 2+ years in branch operations or related area 2+ years in customer service, with 1-2 years in sales 1+ years in digital banking platforms (online/mobile banking, Zelle, etc.) Physical Requirements & Working Conditions: Light physical work, lifting up to 20 pounds Proficiency with office equipment and applications Clear verbal and written communication skills Ability to read bank documents and work in an office setting Position is entry level, full-time, in the banking industry, with a salary range of $20.00 to $24.00 per year. The job is currently active and accepting applications. #J-18808-Ljbffr Central Pacific Bank

Job Tags

Full time, Work at office,

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