Job Description

**Job Title**

Customer Service Associate, Phoenix**Job Purpose**

**Job Title**

Customer Service Associate, Phoenix

**$1,000 Progression Bonus!**

* $250 at training completion

* $750 after 6 months of experience (dependent upon performance)

If you answered yes, we want to work with you!

* You will receive inbound calls from our Bank Clients cardholders, answering questions, while driving issues to resolution to the clients satisfaction.

* We want our clients to receive a WOW experience as they interact with someone who can be both an active listener and help clients figure out the best solution.

* Use your great verbal and written communication skills to provide excellent service to our clients.

**As a Customer Service Associate, you can look forward to working in an environment where:**

* **Our PEOPLE** are caring, friendly and want you to succeed

* We have a great **CULTURE**, in a team environment that is fun, encouraging and engaging

* We take **PRIDE** in what we do

**Basic requirements for consideration:**

* Pre-employment background check, credit check, and a drug test are required.

* High School diploma or GED

* Minimum of one year of experience working in a customer facing role, preferably in customer service (ex: retail, restaurant, hospitality)

* Familiarity with computers and internet navigation

**Preferred qualifications:**

* Experience in a customer facing Call Center environment, preferably with an online bill pay service or financial institution

* Strong work tenure with previous roles lasting a year or more

**Schedules available:**

* The shift for this position is 10 a.m. - 6: 30 p.m. MST.

* Holidays worked will be paid at the premium rate of double time and one half

* Mandatory overtime will be paid at 1.5 times your base salary after you have worked 40 hours in a week

Fiserv offers a competitive compensation and benefits program including:

* $18.00 per hour

* Spanish Bilinguals needed! Receive a 6% premium on top of hourly rate!

* 8% shift differential for 2nd shift

* Medical/Dental/Vision Coverage (eligible on your first day of employment), Tuition Reimbursement, and paid Time Off program.

* Fiserv offers a lucrative Referral Program with immediate payouts and great quarterly prizes get paid to work with your friends and family!

***We welcome and encourage diversity in our workforce. Fiserv is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.***

This role is not eligible to be performed in Colorado.

Thank you for considering employment with Fiserv. Please:

* Apply using your legal name

* Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Fiserv is an Equal Employment Opportunity Employer, and it is the Companys policy to make all employment decisions without regard to race, color, religion, creed, age, sex, national origin, veteran status, disability (as long as the individual is able to perform the essential functions of the job with or without reasonable accommodation), and any other characteristic protected by Law.

P3MIn order to protect our Fiserv community, Fiserv requires all newly hired employees to be fully vaccinated before their start date. Proof of vaccination will be a condition to hiring. Fiserv complies with all applicable laws regarding the reasonable accommodation of individuals with disabilities and/or sincerely held religious beliefs.

locationRemote, Arizonalocation39 Locationslocation20 Locations

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