Job Description
About Us.
Delta Dental of NJ, Inc., located in Parsippany, New Jersey is seeking can-do, great communicators and individuals who value providing an exceptional customer experience to work full time in our Call Center. We'll be starting a new group of Customer Service Agents on Monday, October 28th, and our schedule is hybrid, with associates in our freshly renovated office Tuesdays and Wednesdays, and remote Mondays, Thursdays and Fridays. During the first 6 weeks, new Customer Service Agents attend full time, paid training from 9 am to 5:30 pm Monday through Thursday, and 9 am to 5 pm Friday. Training is also hybrid. Following the training program, the regular schedule begins, which is 10:30 to 6:30 Monday through Thursday, and 9 - 5 on Friday.
We offer excellent benefits, including medical, dental, Rx and vision, matching 401k, tuition reimbursement, paid time away, and much more. The hourly starting rate for all Customer Service Agents is $24.29/hour, and all associates are paid weekly.
In addition to having call center experience, we're excited to hire individuals who have some dental insurance experience too.
What You'll be Doing.
Each day, you'll be taking approximately 100 inbound calls from our members/subscribers, dental providers and others and responding to their question related to benefit coverage and claims questions. You'll wear a headset, and calls will come into your headset directly from our Automatic Call Distributor (ACD). You'll be responsible for handling each call with the utmost professionalism, care, and your ability to resolve the concerns of the callers you're working with. We'll schedule your lunch and breaks based on our forecasted call volume, and expect you to adhere to the schedule so we can respond promptly to our customers and minimize how long they're waiting to connect with us.
What's Next?
If you have call center experience, or have related skills that can easily transfer to the responsibilities of our Call Center Agent, apply today! We review all applications that we receive!
For a full description of the responsibilities, please see below:
Essential Functions & Responsibilities
Essential Qualifications
Competencies
Adaptability/Flexibility
Communication
Computer Skills
Customer Focus
Dependability
Job Knowledge
Productivity
Quality
Teamwork
KPI’s
Technical and Functional Skills
Required Physical Abilities
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Working Environment
Experience, Education and Certifications Required
Experience Required
Required Educational Level
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