Job Description

Job Description

Internally Titled: Learning Specialist

Location: 530 West Broadway, Vancouver BC, Canada

Core hours: Monday to Friday from 8am – 4:30pm PST

We value collaboration, both in-person and remotely. This position is classified as Hybrid under our Hybrid Work Program Policy, where this position is required to be onsite 2-3 days per week

Role Summary

As the Learning Specialist, you will be responsible for designing and developing tools and resources to support the delivery of various Learning Projects and Programs at Eminence. You will create engaging and effective training and education support materials for use in instructor-led and self-directed learning for all audiences across Eminence’s Team Members, Spa Partners, International and Online Distributors, and Retail Customers. As the Learning Specialist, you will drive training design and retention in collaboration with many cross-functional teams and Subject Matter Experts (SMEs) throughout Eminence. In this role, you will report to the Learning and Development Manager.

Responsibilities

• Create high-quality, effective training tools to directly support learning needs and objectives for multiple audiences including Eminence Team Members, Spa Partners and Retail Customers
• Use instructional design best practices to create engaging learning activities and compelling course content that enhances learner participation, engagement, retention, and transfer of desired learning objectives
• Develop and maintain training materials including facilitation guides, presentations, instructional videos, and job aids to support progressive learning and consistency across touchpoints
• Ensure all training materials comply with established design standards
• Partner with the Learning and Development Manager to map and document the resources design process, including steps required for scoping, creation, launch and maintenance of training materials
• Work with subject matter experts (SMEs) to identify and implement methods of evaluating learner performance against outlined learning objectives
• Use evaluation and feedback to proactively seek opportunities to continually improve existing training materials

Qualifications

• Bachelor’s Degree in Education or Adult Education, Instructional Design, Educational Technology, or a related discipline
• 5+ years combined experience in designing and delivering training solutions using a variety of instructional modalities across multiple platforms (videos, instructor-led sessions, job aids, and others)
• Experience in creating learning for system implementation - preferred
• 3+ years of facilitating and conducting in-person learning required
• Online course development and/or delivery experience required
• SharePoint and Teams platform experience required
• Creating learning content for system implementation project is required
• Strong knowledge base in adult learning theory, with demonstrated ability to simplify complex concepts; skilled in lesson/curriculum planning, writing effective instructional copy, and scripting for audio/video
• Proficient in instructional design tools (e.g., Articulate 360), video editing platforms, webinar hosting tools, and MS Office (advanced PowerPoint, intermediate-to-advanced Word, Excel, Outlook); strong visual design, storyboarding, and presentation skills with exceptional attention to detail and communication abilities

The Application

Please submit a resume with a cover letter.

Applications are currently being reviewed. Immediate submissions are still welcome.

Our Company

Eminence Organic Skin Care provides premium products and unparalleled service to leading salons, spas, beauty professionals, and retail customers. For more than 10 years in a row, skin care professionals have voted Eminence Organic Skin Care as their Favorite Skin Care Line and their favorite company for Product Education. As a Certified B Corporation®, we are looking for Team-members who seek to positively impact lives within our communities, give back through philanthropic endeavours, and make choices to exemplify sustainability and be stewards of the environment.

Eminence Organic Skin Care is proud to be an equal opportunity employer. We are passionate about maintaining an inclusive workplace that encourages and values diversity.

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