MatchPoint Solutions is a fast-growing, young, energetic global IT-Engineering services company with clients across the US. We provide technology solutions to various clients like Uber, Robinhood, Netflix, Airbnb, Google, Sephora, and more! More recently, we have expanded to working internationally in Canada, China, Ireland, UK, Brazil, and India. Through our culture of innovation, we inspire, build, and deliver business results, from idea to outcome. We keep our clients on the cutting edge of the latest technologies and provide solutions by using industry-specific best practices and expertise.
We are excited to be continuously expanding our team. If you are interested in this position, please send over your updated resume. We look forward to hearing from you!
Job Title: Computer Operator
Location: On-site; Rock Hill, SC
Duration: 3-5 months;
Schedule: This will end up as a night shift after a couple weeks of training during a day shift. 11p 9a four days a week, currently Sun Wed but we may have some flexibility.
Rate: $25/hr on W2
GENERAL PURPOSE:
Responsible for the administration and oversight of the 24/7 batch processing schedule. Participate in monitoring, troubleshooting, resolving and/or escalating issues within the Client computing environment including networks, servers, and other data center components which are critical to the infrastructure. Leverage the NOC tools to proactively monitor systems and applications for potential issues or failures, and correct following documented processes or escalate problems before they can have an adverse effect to the customer.
ESSENTIAL FUNCTIONS:
List the core duties or tasks that are fundamental to the performance of the job. This section provides detailed information about the job's tasks, duties, responsibilities, tool and equipment uses. Define the purpose, function and the result to be accomplished. Duties and responsibilities should be listed in order of their importance, occurrence, or time requirements.
Maintain production job schedules in the BMC Control-M job scheduling system. Ensure batch processing occurs successfully within predefined SLA's. Identify failures and using documented processes and troubleshoot or escalate accordingly.
Execute on-demand procedures such as file transfers, administration of the tape handling system, change system requests, etc.
Proactively monitor for issues and failures on the various systems, network, and applications using Client standard software tools and techniques. Use Client standard tools and other documented methods to troubleshoot, resolve, and / or escalate accordingly
Proactively monitor for issues or failures of various vendor managed systems deployed in the Client environment. Maintain communications with external vendors and internal employees to ensure quick and appropriate resolution.
Documents all problems or issues in the ServiceNow trouble ticketing system. Escalate critical issues within documented SLA's and proactively follow up for timely results.
Works with Client Systems Administration & Engineering groups to ensure tools are working properly and that thresholds are set accordingly. Provides feedback to the administrators as to how the tools could be better displayed and leveraged, making the NOC more efficient.
COMPETENCIES:
Competency Model for the level (This is a Non-Exempt Individual Contributor role) (do not modify):
Collaboration
Leading by Example
Communicates Effectively
Ensures Accountability and Execution
Manages Conflict
Plans, Aligns and Prioritizes
Critical Thinking
Customer Service
Problem Solving
QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:
Minimum of 1-3 years in a data center operations center and NOC environment
Minimum 3 years of experience with Job / Batch scheduling applications, preferably BMC Control-M
Minimum 3 years of experience with media management. Understanding of Iron Mountain's vaulting system a plus.
Excellent written and verbal communication skills
Ability to listen to customers and respond positively to their requests
Ability to analyze problems and recommend solutions
Excellent written and verbal communication skills
MatchPoint Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
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