Job Description

Your Role

The Community Health Advocate, Experienced will report to the Manager, Social Services Management. In this role you will outreach to Blue Shield of California Promise Health Plan members and conduct assessments for social drivers of health needs. The Community Health Advocate, Experienced will identify resource gaps in medical and community services and support implementation of new services to close identified gaps. 

Your Work

In this role, you will:

• Assess psychosocial and social drivers of health needs for moderate-risk members and document assessment results or augment available information in appropriate systems
• Establish relationships and partner with community organizations, health plans and providers by participating in community engagement activities with local agencies e.g. faith-based organizations, community centers, government agencies, parks, recreation centers and schools
• Assist members with moderate health conditions problem-solve to address barriers by identifying, locating, connecting to and navigating needed community and medical system services, including visiting members at their homes, accompanying members to medical appointments and assisting members with completing forms to access needed services
• Actively engage, build rapport and establish trusting relationships and facilitate collaborative communication with members and member family support systems
• Identify social drivers of health concerns/gaps and develop and document an associated plan to address moderate social and health disparities in accessing appropriate care and services
• Document member updates and progress notes in appropriate systems, submit timely reports, and provide recommendations for improved member outcomes
• File and make necessary follow-up on mandated reporting, e.g. Adult Protective Services, Child Protective Services, etc.
• Perform other duties, as required

Your Knowledge and Experience

• Bachelor’s degree in Social Work, Psychology, Biology, Public Health, Nursing, Community health or Health-allied field preferred, OR equivalent experience in a related field 
• 3 or more years experience working with people who need assistance with complex health and social issues 
• Valid CA Driver’s License and proof of auto insurance coverage required 
• Proficient skills with computer programs, including Microsoft Excel, Outlook, Word, and PowerPoint 
• Excellent communication skills both orally and in writing 
• Knowledge of health disparities in diverse communities 
• Effective time management skills and ability to define and act on priorities amid multiple responsibilities 
• Experience working with Medi-Cal populations preferred 
• Bilingual Spanish speaking preferred 

Pay Range:

The pay range for this role is: $ 26.20 to $ 36.68 for California.

Note:

Please note that this range represents the pay range for this and many other positions at Blue Shield that fall into this pay grade. Blue Shield salaries are based on a variety of factors, including the candidate's experience, location (California, Bay area, or outside California), and current employee salaries for similar roles.

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