Job Description

The qualified candidate will be able to handle pending Automobile Bodily Injury losses, which includes minor to high severity Bodily Injury, uninsured and underinsured motorists’ claims for both Commercial and Personal Auto. The individual will be responsible for screening losses and determining coverage exposures. The ideal candidate will be familiar with comparative negligence and current state and federal regulatory laws. The position requires the ability to investigate, evaluate, and negotiate all aspects of commercial and personal automobile claims. This includes all facets of the litigation process and the appropriate partnership with our inside and outside counsel.

Duties and Responsibilities:

• Investigate motor vehicle accidents to determine coverage and liability of minor to high severity motor vehicle accidents, including interviewing customers, claimants, and witnesses.
• Maintain accurate reserves, including timely reserve adjustments
• Diligently manage loss adjustment expenses
• Communicate with policyholders, agents, underwriters, and claims management
• Complete large loss reports, as necessary
• Retain expert vendors, as necessary, to aid in the investigation and evaluation of each claim
• Adherence to our best practices and litigation management guidelines
• Excellent problem solving, negotiation, organizational and prioritization skills

Job Requirements:

• A college degree from an accredited university or a combination of experience and education
• A minimum of five years auto casualty experience
• Insurance designations (CPCU, AIC SCLA etc.…) is a plus
• Able to work in a fast-paced environment with the ability to multi-task and prioritize assignments, based on their overall level importance.
• Strong verbal and written communication skills
• Litigation experience
• In-depth knowledge of customer service techniques and processes.
• Strong presentation skills (Large Losses)
• Assist with special projects within the claim’s organization

Why work for us:

• 4 weeks accrued paid time off + 9 paid national holidays per year
• Remote work equipment
• Onsite free fitness center
• Tuition Reimbursement
• Low cost and excellent coverage health insurance options (medical, dental, vision)
• Gym membership reimbursement
• Robust health and wellness program and fitness reimbursements
• Auto and home insurance discounts
• Matching gift opportunities
• Annual 401(k) Employer Contribution (up to 7.5% of your base salary)
• Various Paid Family leave options including Paid Parental Leave

About the Company

Pilgrim Insurance is a member of The Plymouth Rock Group of Companies which together write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic. Established in 1987, Pilgrim Insurance Company has over thirty years of experience handling both Massachusetts personal and commercial lines of business in the voluntary and residual markets, where we have built an unparalleled reputation for service. The Plymouth Rock group of companies employs more than 2,000 people and is headquartered in Boston, Massachusetts.

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